EP173 | 服務升級的真相：客戶買的不是流程而是情緒價值！ Ft.好感度教練陳韻如Vicky【欸你哪位】#好感度教練 #陳韻如Vicky #企業講師 #講師

努力做好服務SOP，可是為什麼客戶還是不滿意？比話術更重要的是先判斷對方的情緒狀態。服務升級的盲點是太早「解決問題」，客戶其實要的是被安頓的感覺。AI 客服時代，哪些時刻需要真人出馬？Vicky老師與您分享關鍵的4個判斷原則！ 🎯收聽大綱從決策現場到服務第一線做好服務的關鍵「話術不是問題」臨場判斷力才是客戶流失往往不是因為服務不夠好如何善用AI科技工具幫助服務？掌握4原則讓科技與人力協作發揮最大價值 🧑‍🏫進一步認識陳韻如Vicky老師 💡歡迎點擊了解「人才識別與針對性授權」線上課程 https://www.timingasia.com/efficient-delegation/ 📍留言告訴我你對這一集的想法：留言告訴我你對這一集的想法： Powered by Firstory Hosting

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EP173 | 服務升級的真相：客戶買的不是流程而是情緒價值！ Ft.好感度教練陳韻如Vicky【欸你哪位】#好感度教練 #陳韻如Vicky #企業講師 #講師

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Tao Te Ching by Laozi (Author), Stephen Mitchell (Full Audiobook) Laozi Lao-tzu's Tao Te Ching, or Book of the Way, is the classic manual on the art of living, and one of the wonders of the world. In eighty-one brief chapters, the Tao Te Ching looks at the basic predicament of being alive and gives advice that imparts balance and perspective, a serene and generous spirit. This book is about wisdom in action. It teaches how to work for the good with the effortless skill that comes from being in accord with the Tao (the basic principle of the universe) and applies equally to good government and sexual love; to child rearing, business, and ecology. Stephen Mitchell's bestselling version has been widely acclaimed as a gift to contemporary culture.

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