EP215: Transforming Your Customer Journey: Simple Steps for Big Impact

People have long thought that the quality of the product is the most important thing for getting and keeping customers in a competitive business world, especially in construction. But the idea that the customer experience is more important than the quality of a product is becoming more popular.In this episode, Brad talks about:The disconnection between how we buy and how we sell.Steps to create a clear process from first contact to post-job follow-up.Importance of communication and setting expectations throughout the process.Personal anecdotes to illustrate the impact of customer service.Link to Resources:Grab Brad's tell-all book: The Contractor Profit Blueprinthttps://thecontractorprofitblueprint.comYou've been invited to check out Job Tread!https://www.hammerandgrind.com/jobtreadHelp us get the word out to other contractors by leaving us a review or sharing our podcast! Hosted on Acast. See acast.com/privacy for more information.