Ep225: New technology is NOT a panacea for the banking industry, banks need to pay attention to the human dimension too!

from IBS Intelligence Global FinTech Interviews · host IBS Intelligence Podcasts | A Cedar Consulting Unit

Steve Morgan, Banking Industry Market Lead, PegasystemsAccelerate digital transformation and improve customer service may well be the key mantra for many banks now but it is not just about digital banking technology, it is about bringing people with you – both customers and staff. It is about delivering personalised actions for people across the board in payments, lending and financial management. Robin Amlot of IBS Intelligence speaks to Steve Morgan, Banking Industry Market Lead, Pegasystems.

Episode metadata supplied by the publisher feed · Published May 31, 2021

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Ep225: New technology is NOT a panacea for the banking industry, banks need to pay attention to the human dimension too!

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