Ep285: How mobile phones can cut the friction involved in customer onboarding

Stuart Neal, GM-Identity, BokuThe issue of onboarding is a significant barrier. One survey suggests up to 42% of millennials and Gen Z’s would abandon an onboarding process that required offline completion. But the tech behind our mobile networks already holds a potential solution to this. It could enable a ‘user-free’ identity verification factor allowing financial institutions to background check new customers via the mobile network operator. Robin Amlôt of IBS Intelligence speaks to Stuart Neal, General Manager-Identity with Boku.