EP318: How can AI drive player retention?

At SiGMA Central Europe 2025 in Rome, the panel titled Retention By Design: Turning AI, Data and Loyalty Into Lasting Player Value explores how AI, data and loyalty strategies can be designed to create lasting player value in the gaming industry. The panel was moderated by Jochen Biewer, Managing Director at Chevron Group and features insights from Alena Tsuranova, CCO of Megafair, Stanisław Szostak, Co-Founder of Astral Forest and Mohammed Hamed, OpenText Senior Team Leader at TeKnowledge. The discussion covers AI-driven retention, churn prediction, data governance, human-in-the-loop models, compliance and how operators can turn raw data into meaningful player engagement.Connect with the iGaming community: https://linktr.ee/sigmaworld