EP344: Rethinking KPIs beyond revenue

In this session, Cindy Macintos challenges traditional revenue-led KPIs and explores how organisations can measure value beyond financial output. The discussion examines the limitations of short-term, numbers-driven performance metrics and their impact on culture, leadership, engagement, and innovation. Cindy outlines alternative people-focused KPIs, including wellbeing, inclusion, collaboration, and innovation participation, while highlighting the leadership skills required to support this shift. Drawing on insights from Gallup, Deloitte, and Harvard Business Review, the session makes a compelling case for integrating financial and people KPIs to drive sustainable performance, trust, and long-term organisational success.Host / Moderator Details: Cindy Macintos, Ex-Chief People OfficerConnect with the iGaming community: https://linktr.ee/sigmaworld