EP416【職場行不行】「飯店界的奧斯卡」金鑰匙們來了！「使命必達」傳說是真的嗎？專訪台北漢來大飯店營運部副總監林惟恩、服務中心副理童耀廣

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全台僅有不到 30 位的「金鑰匙」禮賓人員，是飯店業大廳服務的最高榮譽象徵，更被譽為「飯店界的奧斯卡」。台灣目前僅有 27 位金鑰匙會員，其中有 5 位來自漢來飯店事業群，他們以「使命必達」的精神，展現了為客戶服務的極致追求。無論是為客人規劃台北至日月潭的行程，還是打 80 多通電話尋找特定物品，這些努力都是為了將「不可能」變成「一定做到」，用心打造每位客人的獨特回憶。本集由《經理人月刊》資深主編邵蓓宣專訪台北漢來大飯店營運部門副總監林惟恩、服務中心副理童耀廣。 🎧重點搶先聽： 1. 超難訂的米其林餐廳、一票難求的演場會門票，遇到刁鑽要求、看似不可能的任務，金鑰匙禮賓人員如何完成？ 2. 「我們並非無所不能，但我們一定會竭盡所能！」，替顧客尋人、打了 80 多通電話只為買一款不知名湯匙，感動服務背後的思維是什麼？ 3. 想拿到金鑰匙，要通過哪些考核？四通八達的人脈關係網、豐厚的旅遊知識如何練成？ Powered by Firstory Hosting

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EP416【職場行不行】「飯店界的奧斯卡」金鑰匙們來了！「使命必達」傳說是真的嗎？專訪台北漢來大飯店營運部副總監林惟恩、服務中心副理童耀廣

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