Ep461: Banks must move to value management of the customer lifecycle

Nanda Kumar, President & CEO, SunTec Business SolutionsBanks have a wealth of data but often have technology gaps hindering their ability to use that data in the most effective way. Pressure for change is coming from customers and their desire for more personalised solutions and, also, by the need for banks to streamline internal processes and digitise operations. Nanda Kumar, President and CEO of SunTec Business Solutions discusses trends in banking technology with Robin Amlôt of IBS Intelligence