Ep518: How to improve the collection experience and manage troubled lending

Tamás Erni, Chairman and Head of Sales, Loxon; Ádám Kocsis, Head of Professional Services, Loxon With an uncertain macroeconomic outlook, lending institutions are coming under building pressure with loans threatening to turn problematic. The debt collection industry is also undergoing change – among the factors accelerating this transformation are changes in customer behaviour, inflation, unpredictable regulations, unforeseen shocks, pandemics, and wars. Business solutions provider Loxon has produced a white paper investigating the forces that are shaping debt collection. Robin Amlôt of IBS Intelligence spoke with Tamás Erni, Chairman of Loxon (pictured) and Ádám Kocsis, Head of Professional Services for the company.