Ep564: Banks focus on improving UX and CX but what about EX – employee experience?

Slaven Bilac, CEO, Agent IQBanks face a variety of pain points but one that is common to all is hiring. With millennials and GenZs becoming the majority of the workforce, preferences professed by these demographics are becoming a more prominent factor in the challenges posed by the issue of employee satisfaction. Banks seeking to develop digital solutions need to consider the impact technology is having on employee satisfaction just as much as they should watch for customer satisfaction. Robin Amlôt of IBS Intelligence speaks to Slaven Bilac, Chief Executive Officer of digital engagement platform Agent IQ.