Ep570: The importance of automation at scale and how to achieve it

Ritesh Varma, Thought Leader, Business Automation, Newgen SoftwareThere is little point in automating processes in just one part of the institution. Yet this is what many banks and financial services groups have done… and it just does not make sense because it won’t improve your efficiency and your bottom line, and it won’t improve the customer experience. What is needed is automation at scale on an enterprise-wide basis, as Ritesh Varma, Thought Leader, Business Automation at Newgen Software tells Robin Amlôt of IBS Intelligence.