EP80: Why Customer Service Is The Path To Success

Contractor: You need to stop hanging your hat on quality and start hanging your hat on customer experience.In this episode, Brad talks about:How people remember service longer than they remember quality of the productWhy it is a good thing that customer service is deadPricing jobs correctly to ensure you do not cheapen the overall experience for your customerHiding behind contracts due to poor communication skillsGetting better at business even if you suck nowMaking sure the client enjoys the sales processExamples of effective project managementWhy the production team is a vital part of customer serviceHow any feedback from customers, good or bad, is valuable informationLinks to Resources:Make more money, Save more time, Create a winning business - Join the Profit ClubFREE Profit CalculatorOur WebsiteThe Discord ChannelJoin our Facebook groupFacebook PageInstagramHelp us get the word out to other contractors by leaving us a review or sharing our podcast! Hosted on Acast. See acast.com/privacy for more information.