EP97 | 永不過時的商業真理：以客戶為中心打造顧客服務體驗！ Ft.林居宏老師Jacky【聽見趨勢】#服務體驗 #價值傳遞 #服務 #培訓設計 #SGS #企業講師

無論是AI時代人機協作新挑戰，還是不斷變化的內部外部環境，在多元利害關係人的互動之中，以顧客為中心成為不變的真理。以終為始替顧客設計體驗，不僅能更有效地傳遞價值，更是企業成功的關鍵因子。本次邀請服務品質專家 Jacky 居宏老師，不僅從豐富的服務流程優化經驗做分享，更結合過去SGS及神秘客講師寶貴經歷，深入剖析企業服務文化建構及深化關鍵。 #本期節目大綱 1. AI時代下的服務價值 07:46 2. Know why 比 Know how 更能創造價值 12:17 3. 調整認知我們都是服務者 21:43 4. 學習旅程設計的優化關鍵 28:50 5. 企業如何深化以顧客為中心的服務文化 37:07 ✨留言告訴我你對這一集的想法： https://open.firstory.me/user/ckxsmznq47unn0910fbmlitql/comments ✨企業培訓需求填寫http://www.timingasia.com/contact/ Powered by Firstory Hosting

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EP97 | 永不過時的商業真理：以客戶為中心打造顧客服務體驗！ Ft.林居宏老師Jacky【聽見趨勢】#服務體驗 #價值傳遞 #服務 #培訓設計 #SGS #企業講師

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