EP991: Survival of the Smartest: redefining global payments

This interview with Ritesh Pai discusses the rapidly changing world of global digital payments. He explains how technologies such as artificial intelligence, biometric security, and blockchain are improving the personalization and security of financial services. The interview places strong emphasis on financial inclusion, highlighting the importance of mobile-first infrastructure and simplified identity verification to help unbanked populations access digital finance. PhonePe also sees major potential in expanding India’s Unified Payments Interface (UPI) globally to improve international remittances and cross-border transactions. Additionally, Pai explains how companies can manage complex regulations by using flexible compliance systems and working closely with local regulators.