Episode 11 - S4 -ISO 9001 What is the Human Side of Quality – Purpose and Performance Part 2

from The Quality Hub · host Core Business Solutions

On this episode of the Quality Hub, Chatting with ISO Experts it’s In Part 2 in the series on the human side of quality! Host Xavier Francis continues his conversation with Kaitlin Wierzbach, Consultant at Core Business Solutions, exploring how people-centered quality systems drive real performance. This episode examines common mistakes that unintentionally disengage employees and explains what aspects can lead to involvement, improved consistency, customer satisfaction, and organizational resilience. Kaitlin emphasizes that when leadership makes quality safe, ISO 9001 becomes a living system that strengthens both culture and results. Helpful Resources: How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

Episode metadata supplied by the publisher feed · Published Apr 8, 2026

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