The Quality Hub

In this special World AI Day episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis tries something different by interviewing a live AI guest, “Chip Gatt,” as if it were an ISO consultant. The episode uses the interview format to explore what it feels like to engage with AI in a professional conversation, especially around complex topics like ISO standards, consulting, trust, and decision-making. Rather than presenting AI as a replacement for human expertise, the conversation invites listeners to think critically about how AI fits into the business world, where its limitations become clear, and why human judgment remains essential when applying standards in real organizations. Helpful Resources: More About ISO 42001: https://www.thecoresolution.com/iso-42001-certification Why ISO 42001 Certification Matters: https://www.thecoresolution.com/why-grammarlys-iso-42001-certification-matters How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts,  host Xavier Francis talks with Renee Ferry, Customer Success Manager at Core Business Solutions, about how long ISO 9001 certification typically takes and what businesses can do to keep the process on track. Renee explains that while a standard ISO 9001 program often takes about six months, companies with the right time, resources, leadership support, and consistent communication can sometimes complete it in as little as four months. The conversation also covers common timeline mistakes, the importance of engaging a registrar early, keeping project teams focused, avoiding unnecessary complexity, and using ISO 9001 as more than a certificate on the wall, but as a practical foundation for continual improvement, efficiency, cost savings, and long-term business growth.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis explores how ISO internal audits can become one of the most valuable tools in a quality management system. Featuring insights from Norm Verbeck, Kate Behr, Bruce Newman, and Tracey Bear, the discussion covers how internal audits help organizations strengthen processes, identify opportunities for improvement, support integrated management systems, and prepare for external audits. Rather than focusing on blame or paperwork, this episode highlights how audits can become a strategic tool for continuous improvement, employee engagement, and long-term business success.

In Part 2 of Cybersecurity for Beginners, The Quality Hub host Xavier Francis continues the conversation with Brian Reich, Director of Technology at Core Business Solutions, about practical cybersecurity steps small businesses can take to protect themselves from ransomware and other disruptive attacks. Brian explains why ransomware can be a serious threat for organizations of any size and emphasizes that survival often depends on preparation before an incident happens. The discussion covers the importance of tested off-site backups, and much more. This episode reinforces that small businesses do not need to be cybersecurity experts to reduce risk; they just need to consistently apply the basics, use tools they may already have and consider support from a trusted managed service provider when needed.   Helpful Resources: Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained Contact us at 866.354.0300 or email us at [email protected] Articles: https://www.thecoresolution.com/free-learning-resources  

In this episode of The Quality Hub, host Xavier Francis is joined by Brian Reich, Director of Technology at Core Business Solutions, for part one of a practical conversation on cybersecurity for small businesses. Brian breaks down where small businesses should start, focusing on the most common and realistic threats: phishing, business email compromise, and more. Rather than overwhelming listeners with complex tools or enterprise-level solutions, the discussion highlights simple, high-impact steps any small business can take, including verifying financial requests by phone, treating email like a financial instrument, and more. This beginner-friendly episode offers clear, practical guidance for business owners who want to protect their money, accounts, and operations without overcomplicating cybersecurity.   Helpful Resources: Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained Contact us at 866.354.0300 or email us at [email protected] Articles: https://www.thecoresolution.com/free-learning-resources  

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to answer a common question: “Does ISO 9001 apply to me?” Together, they break down why ISO 9001 is not just for large manufacturers, but can benefit organizations of any size or industry, from small businesses and service providers to nonprofits, schools, healthcare organizations, and government agencies. The conversation explores how ISO 9001 can help create consistency, improve processes, reduce errors, support growth, and provide structure without overcomplicating operations. They also discuss the difference between using ISO 9001 as an internal improvement framework versus pursuing certification, emphasizing that the real value comes from building a quality management system that fits the organization’s needs.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this World Environment Day episode of The Quality Hub, host Xavier Francis is joined by ISO consultant Norm Verbeck to discuss how ISO 14001 can help organizations turn environmental responsibility into a competitive advantage. They explore how a certified environmental management system supports waste reduction, energy efficiency improved market positioning and more. The conversation also highlights why customers, investors, and procurement teams increasingly value sustainability, and how companies can use ISO 14001 not just as a certification, but as a long-term business improvement tool that strengthens credibility, reduces risk, and supports continual improvement. Helpful Resources: ISO 14001:  https://www.thecoresolution.com/iso-14001 For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Bruce Newman, consultant at CORE, to break down AS9100 certification and why it matters for aerospace-related organizations. Bruce explains how AS9100 builds on ISO 9001 with stricter requirements for safety, traceability, risk management, supplier, leadership involvement and more. The conversation also covers which businesses typically need AS9100, AS9110, or AS9120 certification, common certification challenges, and what companies can expect during the certification process. Whether you manufacture, repair, distribute, or supply products for the aerospace industry, this episode offers a practical overview of what it takes to get certified and why the investment can open doors to high-value opportunities.   Helpful Resources:   AS9100:  https://www.thecoresolution.com/as9100 AS9120:  https://www.thecoresolution.com/as9120-certification-consulting AS9100 Biggest Challenges:  https://www.thecoresolution.com/as9100-biggest-challenges-for-certification AS9100 Biggest Risks:  https://www.thecoresolution.com/as9100-biggest-risks AS9100 Requirements:  https://www.thecoresolution.com/as91002016-requirements Contact us at 866.354.0300 or email us at [email protected]   Articles: https://www.thecoresolution.com/free-learning-resources

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by CORE consultant Kate Behr to break down the core requirements of ISO 9001 certification and what organizations need to understand when building or maintaining a quality management system. Kate explains the seven actionable clauses of the standard—and shows how each one helps businesses create a stronger foundation, align leadership with quality goals, support employees, measure performance, and drive continual improvement. The conversation emphasizes that ISO 9001 is not just about passing an audit, but about creating a practical system that helps organizations operate more consistently, improve over time, and deliver greater value to customers every day.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with CORE consultant Norm Verbeck to discuss the ISO 14001:2026 update and what currently certified organizations should expect. They break down the most important changes, including stronger emphasis on environmental context, climate-related risks, biodiversity, resource constraints, and more. Norm explains that the update is not a complete overhaul, but rather an evolution that requires organizations to show clearer awareness, better decision-making, and stronger alignment between environmental management and business strategy as they prepare for the typical three-year transition period.   Helpful Resources: ISO 14001:  https://www.thecoresolution.com/iso-14001 For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, Xavier Francis sits down with Core consultant Matthew Pilley to break down document control in ISO 9001 and why it plays such a critical role in an effective quality management system. Together, they explore the key requirements for controlling documents and documented information, common mistakes organizations make when implementing document control, how to ensure employees always use the most current revisions, and the difference between controlled documents and controlled records. The conversation also highlights how modern document management systems can streamline compliance, improve efficiency, and reduce risk, while offering practical advice for companies preparing for their first ISO 9001 certification audit.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Xavier Francis speaks with CORE consultant Brian Smith in Celebration of World Health and Safety day, about ISO 45001 and what it really takes to build a lasting safety culture. Brian explains that while quality systems are often driven from the top, safety culture must be built from the ground up, with frontline employees empowered to identify hazards, report near misses, and even stop work when something feels unsafe. The conversation emphasizes that leadership’s role is not to control safety directly, but to provide resources, encouragement, and proof through action that safety matters more than productivity or profit. They also discuss the importance of proactive hazard reviews, psychological safety, fatigue, stress, and avoiding incentives that accidentally discourage honest reporting. Overall, the episode argues that lasting safety culture depends on trust, employee ownership, and leaders consistently backing safety concerns with real support. Helpful Resources: ISO 45001:  https://www.thecoresolution.com/iso-45001 For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of Quality Hub: Chatting with ISO Experts, Xavier Francis and Core Business Solutions President Scott Dawson unpack how ISO 9001 certification can affect a company’s bottom line, explaining that while certification comes with real costs like audits, consulting, and staff time, the bigger payoff comes when organizations use ISO as a framework for meaningful improvement rather than treating it as a box-checking exercise. They discuss how a strong quality management system can reduce waste, improve efficiency, strengthen employee engagement, and more, all while elevating a company’s credibility in competitive markets where certification is often expected. The episode emphasizes that the real financial return from ISO comes through what ISO 9001 can provide, that turns certification into a driver of long-term growth and measurable savings.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of Quality Hub, Xavier Francis sits down with Core Business Solutions VP of Consulting and Development, Suzanne Strausser, to unpack the real purpose of ISO 9001 and why it remains such a valuable framework for organizations of all sizes. Together, they explore how ISO 9001 helps businesses create consistent, repeatable processes, and others, and build a quality management system that supports continual improvement rather than just compliance. Suzanne also breaks down key concepts like PDCA, risk-based thinking, common misconceptions about certification, and the measurable benefits companies can expect when ISO 9001 is implemented effectively, making this a practical and approachable conversation for anyone new to the standard or considering certification.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of the Quality Hub, Chatting with ISO Experts it’s In Part 2 in the series on the human side of quality! Host Xavier Francis continues his conversation with Kaitlin Wierzbach, Consultant at Core Business Solutions,  exploring how people-centered quality systems drive real performance. This episode examines common mistakes that unintentionally disengage employees and explains what aspects can lead to involvement, improved consistency, customer satisfaction, and organizational resilience. Kaitlin emphasizes that when leadership makes quality safe, ISO 9001 becomes a living system that strengthens both culture and results.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting    

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by Kaitlin Wierzbach, Consultant at Core Business Solutions, for Part 1 of a deep dive into the human side of quality—where purpose and performance truly intersect. The conversation explores the cultural warning signs of a quality management system, why compliance-driven systems often fail in practice, and what changes when organizations shift from checking boxes for audits to using quality as a tool for real improvement. Kaitlin shares practical insights on leadership involvement, employee engagement, documentation that reflects reality, and how embedding quality into everyday work transforms ISO 9001 from an obligation into a living system that drives trust, accountability, and customer satisfaction.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis sits down with Core Business Solutions consultant Joe Hill to explore how organizations can integrate multiple ISO audits into a single, streamlined assessment. They discuss the difference between combined and integrated audits, how modern ISO standards share a harmonized structure that makes integration easier, and why bringing multiple systems together can reduce redundancy and improve efficiency. Joe shares insights from his years in certification auditing, explaining how integrated systems provide a more holistic view of organizational performance, improve communication across departments, and can even reduce audit time and cost. The conversation also covers common challenges, best practices for designing an integrated assessment, and practical advice for organizations looking to add new standards without creating siloed processes.   Helpful Resources: Auditing Services:  https://www.thecoresolution.com/iso-auditing-services How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with consultant Bree Bailey to demystify the ISO 9001 certification audit and take the fear out of the word “audit.” From what a certification audit actually is, to how Stage 1 and Stage 2 work, what auditors are really looking for, and how findings are handled, Bree walks listeners through the entire process in a clear, practical, and reassuring way. Whether you’re new to ISO 9001, preparing for your first certification audit, or heading into recertification, this conversation breaks down the structure, expectations, and purpose of the audit so you know exactly what to expect—and how to be successful.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Core Business Solutions consultant Yarelis Rios to explore the ISO 9001 internal audit process and its real purpose within a quality management system. Drawing on over two decades of experience in engineering and quality leadership, Yarelis explains how internal audits should go beyond simple compliance checks to evaluate process effectiveness, identify risks, and uncover opportunities for continual improvement. The discussion covers how auditors can shift from a “policing” mindset to a collaborative, value-adding approach, how leadership and risk-based thinking are evaluated, and the differences between nonconformities, opportunities for improvement, and observations. Listeners will gain practical insights on using internal audit results to strengthen decision-making, support management review, and drive long-term organizational performance.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, Xavier Francis interviews Beau Butaud of Render Compliance to break down what SOC 2 is, who it’s for, and whether it’s worth pursuing. They discuss how SOC 2 serves as a third-party audit that builds trust between B2B companies handling sensitive data, explain the five Trust Services Criteria with a focus on security, and clarify the differences between SOC 2 Type 1 and Type 2 reports. The conversation also compares SOC 2 to ISO 27001, outlines typical costs and annual renewal expectations, and offers practical advice for organizations considering certification, emphasizing the importance of planning, proper scoping, and working with experienced professionals.   Helpful Resources: Beau Butaud - Email: [email protected], Website: rendercompliance.com, LinkedIn: https://www.linkedin.com/in/beaubutaud/ SOC 2 Compliance:  https://www.thecoresolution.com/soc-2-compliance For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub, Chatting with ISO Experts, Xavier Francis and CMMC consultant Ty Elliott discuss the current state of CMMC following the November 10, 2025 implementation of the final rule integrating CMMC 2.0 into federal contracting requirements. They explain what’s required now—Level 2 self-assessments for companies handling CUI—and what’s coming next, including mandatory third-party certification beginning November 10, 2026. The episode emphasizes that compliance is no longer optional, self-attestations carry legal risk, and organizations must begin preparing immediately to remain eligible for defense contracts.   Helpful Resources: What is CMMC?:  https://www.thecoresolution.com/nist-cmmc-3 CMMC Webinars: https://www.thecoresolution.com/cybersecurity-webinars The Core Vault Solution: https://www.thecoresolution.com/core-vault Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to unpack Opportunity Management—the often-overlooked half of ISO 9001 Clause 6.1. The conversation explores why organizations tend to fixate on risk while missing chances to intentionally create value, clarifies how ISO defines “opportunity” beyond simple improvement, and explains how proactive opportunity management can transform a QMS from a compliance exercise into a strategic business tool. Suzanne shares practical insights on leadership’s role, cultural mindset shifts, real-world examples, and what organizations should start doing now as ISO 9001 moves toward its 2026 update, making this episode a must-listen for quality professionals looking to drive growth, innovation, and long-term success through their management systems.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with CORE Business Solutions consultant Brian Smith to break down the concept of risk-based thinking in ISO 9001—what it really means, how it aligns with traditional risk management, and why it’s essential for preventing surprises and strengthening business performance. Brian explains how organizations can identify and address both risks and opportunities through structured approaches like monitoring key issues, using meaningful metrics, and calibrating actions based on the level of risk. The conversation also explores how the upcoming ISO 9001:2026 update is expected to more clearly separate risks from opportunities to encourage organizations to actively leverage what could benefit them, not just mitigate threats. Throughout the discussion, Brian emphasizes leadership’s role in turning risk-based thinking into a true culture of quality, driven by communication, employee engagement, and continuous improvement—especially as technology and AI rapidly reshape the business landscape.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes back Suzanne Weber-Smatko, Director of Consulting Services at Core Business Solutions, for a practical and engaging discussion on ISO 9001 and the critical importance of aligning strategic objectives with quality objectives. Together, they explore why quality management systems should support business strategy—not operate as a parallel compliance exercise—and where organizations often go wrong by treating quality as a cost center rather than a strategic tool. The conversation covers leadership ownership, cascading objectives from the top down, engaging employees at all levels, and using meaningful metrics, risk-based thinking, and management review to drive real business value. Whether you’re part of a small business or a larger organization, this episode offers actionable insights on how to integrate quality into your strategy to improve performance, engagement, and results.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In part two of this ISO 9001 deep dive on Quality Hub, Chatting with ISO Experts, host Xavier Francis is once again joined by Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to explore what’s changing—and what’s staying the same—in the upcoming ISO 9001:2026 update. The conversation breaks down key areas of emphasis in the draft standard. Suzanne also shares practical guidance for small and mid-sized organizations pursuing certification, common pitfalls that slow progress, and why ISO 9001 is far more than a “certificate on the wall”—it’s a living management system that drives better decisions, continuous improvement, and resilient, well-run businesses.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to demystify ISO 9001 and explain why it remains one of the most powerful and relevant business frameworks heading into 2026. Together, they break down what ISO 9001 is, why it was created, and how it shaped the way modern organizations operate—from leadership and planning to performance evaluation and continual improvement. The conversation also explores why ISO 9001 has endured globally, how it supports trust in supply chains, and why emerging pressures are making the standard more important than ever. This is part one of a two-part series, setting the foundation for understanding ISO 9001’s value today and what’s coming in the 2026 update.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of the Quality Hub Chatting with ISO Experts, host Xavier Francis continues the conversation with Scott Dawson, President of Core Business Solutions, on Looking Ahead to 2026 by diving deeper into how evolving ISO standards, cybersecurity requirements, and CMMC are shaping the business landscape in 2026. This episode explores how standards like ISO 9001, 14001, and 45001 help small businesses build consistency and also addresses emerging areas such as AI, mental health, and supply chain resilience. Scott shares practical guidance for government contractors preparing for CMMC certification, emphasizes resilience and continual improvement as competitive advantages, and encourages leaders not to wait for perfection but to focus on progress, alignment, and long-term capability building for a stronger, more secure, and more compliant year ahead   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Scott Dawson, President of Core Business Solutions, to kick off 2026 with a forward-looking conversation on standards, security, and smart growth. Reflecting on the challenges of 2025, they explore what business leaders can learn moving forward, with a strong focus on resilience, alignment, and the importance of deepening relationships with existing customers. The discussion highlights key trends shaping 2026, including the growing role of AI, cybersecurity, and the need for clear strategy and unified messaging in uncertain times. With thoughtful insights and relatable examples, this episode sets the stage for navigating the new year with clarity, focus, and confidence   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis shares standout moments from past guests to explore how a true culture of quality—grounded in ISO 9001—can significantly boost employee engagement. The discussion explains why ISO 9001 isn’t just about compliance, but about creating clarity, consistency, and support that reduce stress and help people succeed. Guests describe how involving employees in improvement work builds ownership, how recognition within a QMS-driven environment strengthens morale and retention, and how leadership and middle management together keep quality systems alive in daily operations. You’ll also hear practical takes on competency-based training, overcoming resistance to change, and embedding ISO into the real rhythm of work. The episode wraps with a compelling reminder to treat employees like customers—through flexibility, continuous learning, and meaningful recognition—so organizations can build workplaces where people feel valued, engaged, and motivated to grow.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this highlight episode of The Quality Hub: Chatting with ISO Experts, we revisit the most powerful insights from past conversations on leading through change. Across challenges and uncertainty, our featured moments explore what it means to stay steady under pressure, lead with authenticity, and turn disruption into opportunity. From practical tools for emotional resilience and transparent communication, to strategies for adaptability, quick decision-making, and learning from setbacks, this episode brings together timeless lessons in leadership. It’s a reflection on courage, clarity, and the power of people-first leadership—reminding us that in every season of change, resilience reveals true character.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by Stuart Kelly and Kevin Franklin of LRQA to explore the upcoming wave of ISO standard updates, including the major revision to ISO 45001 expected by 2027. The discussion highlights how these changes reflect a shift toward sustainability, resilience, data-driven decision-making, and workforce well-being—covering areas such as mental health, hybrid work, and climate-related safety risks. The guests stress that these updates go beyond compliance, urging businesses to see them as opportunities to strengthen culture, attract and retain talent, and future-proof operations. With practical insights on early adoption, risk management, and embedding standards into daily practices, this conversation underscores why engaging with ISO transitions now is critical for long-term success.   Helpful Resources: What is ISO 45001: https://www.thecoresolution.com/iso-45001-explained ISO 45001 Certification: https://www.thecoresolution.com/iso-45001 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis welcomes Tracey Bear, Manager of Audit Services at Core Business Solutions, to explore the common pitfalls of internal auditing programs. Tracy shares her extensive background—from rocket science to audit management—and offers practical advice on turning audits from “check-the-box” tasks into powerful tools for continuous improvement. Together, they discuss why many organizations struggle with preparation, the importance of management engagement, and the critical role of proper documentation and communication. Tracy also highlights how internal audits, when done right, can foster accountability, teamwork, and lasting operational excellence.   Helpful Resources: Auditing Services:  https://www.thecoresolution.com/iso-auditing-services For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes back Kate Behr, consultant at Core Business Solutions, for a deep dive into the practical tools that drive continuous improvement under ISO 9001. Together, they unpack essential concepts like the Plan-Do-Check-Act (PDCA) cycle, root cause analysis, internal audits, and corrective and preventive actions, explaining how these methods help organizations strengthen their processes and culture of quality. Kate shares expert insights on overcoming common pitfalls, engaging employees in improvement efforts, and using tools like AI to enhance quality management systems. Whether you’re new to ISO or a seasoned professional, this episode offers actionable strategies to keep your QMS alive, evolving, and effective.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Stuart Kelly and Kevin Franklin of LRQA to unpack the upcoming ISO 9001:2026 updates and what they mean for businesses worldwide. The discussion dives into the growing emphasis on data-driven decision-making, digitalization, ethics, sustainability, and organizational resilience—showing how ISO standards are evolving from compliance tools to strategic frameworks for agility and competitive advantage. With insights on risks, opportunities, and the importance of early adoption, this conversation highlights how organizations can future-proof their management systems in a rapidly changing world.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes back Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to explore the benefits of outsourcing QMS administration. Together, they break down what it means to outsource your Quality Management System administration, and why more small and mid-sized businesses are choosing this path. Suzanne shares how outsourcing saves time and money, ensures continuous compliance, and gives companies access to seasoned ISO professionals without the cost of a full-time quality manager. They discuss how Core’s experts handle everything from document control to internal audits, keeping systems audit-ready and efficient, while still letting organizations maintain full control. With insights on scalability, improved compliance, and peace of mind, this episode highlights how outsourcing can transform QMS management from a burden into a business advantage.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In part two of The Quality Hub: Chatting with ISO Experts, host Xavier Francis continues his conversation with Rick Krick, Director of Security Solutions at Core Business Solutions, to explore what the CMMC becoming law truly means in practice. Rick explains how contractors can still compete if they're not yet fully certified, what “conditional certification” allows, and the critical flow-down responsibility that requires every subcontractor in the defense supply chain to meet compliance standards. The discussion covers the biggest readiness gaps across the DIB (Defense Industrial Base), how small businesses can gain a competitive edge by acting now, and why documentation, monitoring, and continuous compliance are vital for long-term success. With real-world examples of costly noncompliance and practical advice on narrowing scope, maintaining SPRS scores, this episode is an essential guide for any company preparing for the future of cybersecurity and defense contracting.   Helpful Resources: What is CMMC?:  https://www.thecoresolution.com/nist-cmmc-3 CMMC Webinars: https://www.thecoresolution.com/cybersecurity-webinars The Core Vault Solution: https://www.thecoresolution.com/core-vault Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Rick Krick, Director of Security Solutions at Core Business Solutions, to discuss a monumental update — CMMC is now law. As of November 10, 2025, the Cybersecurity Maturity Model Certification (CMMC) becomes legally enforceable under the Defense Federal Acquisition Regulation Supplement (DFARS), transforming compliance from a policy into a contractual requirement for all Department of Defense contractors. Rick breaks down what this means for organizations of all sizes, from small businesses to major defense contractors, explaining the three CMMC levels, phased rollout timeline, and common misconceptions about compliance. Together, they explore the real-world implications for defense suppliers, the importance of early preparation, and how companies can protect sensitive information while staying contract-ready in this new cybersecurity landscape.   Helpful Resources: What is CMMC?:  https://www.thecoresolution.com/nist-cmmc-3 CMMC Webinars: https://www.thecoresolution.com/cybersecurity-webinars The Core Vault Solution: https://www.thecoresolution.com/core-vault Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources  

In this episode of The Quality Hub, host Xavier Francis is joined by Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to bust some of the biggest myths about ISO certification. Together, they tackle misconceptions like “ISO is only for big companies,” “it’s just paperwork,” or “certification is permanent,” and reveal how ISO standards are actually scalable, practical, and designed to drive continuous improvement for businesses of any size or industry. From affordability and agility for small businesses to empowering innovation and building customer trust, this episode shows why ISO certification is not a burden but a powerful tool for growth and long-term success.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis sits down with consultant Norman Verbeck to explore how organizations can effectively maintain their ISO 9001 Quality Management System (QMS). They discuss the importance of leadership commitment, embedding ISO practices into daily operations, and simplifying processes to encourage company-wide ownership of quality. Norman shares insights on document control, tracking key performance indicators, leveraging customer feedback, and ensuring management reviews remain meaningful and actionable. The conversation also covers training strategies, the value of internal audits, and how to use findings as opportunities for improvement rather than compliance hurdles. Packed with practical advice, this episode highlights how making ISO standards part of everyday business culture drives continuous improvement and long-term success.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Core Business Solutions consultant Norm Verbeck to explore the most common pitfalls organizations face in maintaining ISO 9001 certification. From overlooked clauses to the importance of leadership engagement, employee involvement, and effective documentation, Norm highlights both the sustaining and sabotaging factors that can make or break a quality management system. Together, they discuss how to combat ISO fatigue, integrate QMS practices into daily operations, and keep enthusiasm alive, all while avoiding the trap of treating ISO as a mere box-checking exercise.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of The Quality Hub, host Xavier Francis chats with Stuart Kelly and Kevin Franklin from LRQA about one of the biggest shifts in ISO standards we’ve seen in nearly a decade. With the 2026 update to ISO 14001 on the horizon, they dive into what’s changing, why it matters, and how businesses can get ahead of the curve. From climate change and sustainability to new tech, regulations, and consumer expectations, this conversation unpacks how ISO standards are no longer just about passing audits—they’re about building resilience, protecting your brand, and staying competitive in the world. If you want to understand how these changes could impact your organization and why now is the time to prepare, you won’t want to miss this discussion.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and Danny Norman, Advanced Manufacturing Consultant with Tennessee MEP, to explore whether AI in manufacturing is a real opportunity or just hype. Together, they dive into how manufacturers can begin experimenting with AI—particularly large language models. The conversation highlights three major areas where AI can make an impact: driving growth through product development, improving efficiency by customizing existing tools, and enhancing workforce training. They also emphasize the importance of starting small, focusing on data security, and leveraging national Manufacturing Extension Partnerships (MEPs) for guidance and pilot projects. This episode offers manufacturers a clear roadmap to responsibly explore AI while avoiding costly missteps.   Helpful Resources: More About ISO 42001: https://www.thecoresolution.com/iso-42001-certification Why ISO 42001 Certification Matters: https://www.thecoresolution.com/why-grammarlys-iso-42001-certification-matters How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis continues the conversation with Brian Reich, Director of Technology, and Anne Siebert, Product Manager at Core Business Solutions, diving deeper into practical ways to protect digital security through passwords, multi-factor authentication (MFA), and password managers. They discuss the pitfalls of relying solely on passwords, how MFA options like authenticator apps and biometrics provide stronger protection, Anne highlights the benefits of password managers for securely storing credentials and simplifying daily logins. The team also shares updates on Core’s new security policies. Wrapping up, they emphasize that while security may feel inconvenient, adopting these best practices is essential in today’s evolving digital landscape.   Here is the link to our free download of the Cybersecurity Self-Assessment Glossary:  https://getcertified.thecoresolution.com/cyber-glossary Helpful Resources: For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Cybersecurity:  https://www.thecoresolution.com/cybersecurity CMMC:  https://www.thecoresolution.com/cmmc-compliance-checklist ISO 27001:  https://www.thecoresolution.com/iso-27001-certification Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of Quality Hub – Chatting with ISO Experts, host Xavier Francis sits down with Brian Reich, Director of Technology, and Anne Siebert, Product Manager at CORE Business Solutions, to unpack the evolving world of password security. They explore how best practices have shifted from complicated character rules to the modern standard of longer passphrases, discuss the risks of password reuse, and share practical advice such as avoiding sticky notes, responding to breach alerts, and recognizing phishing attempts. The team also explains the role of NIST guidelines in shaping security standards, why “longer is stronger,” and how human psychology plays into password habits. The episode closes with a look ahead to Part 2, where they’ll dive into multi-factor authentication, password managers, and additional ways to protect what matters most.   Here is the link to our free download of the Cybersecurity Self-Assessment Glossary:  https://getcertified.thecoresolution.com/cyber-glossary Helpful Resources: For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Cybersecurity:  https://www.thecoresolution.com/cybersecurity CMMC:  https://www.thecoresolution.com/cmmc-compliance-checklist ISO 27001:  https://www.thecoresolution.com/iso-27001-certification Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Brenden Lowery, consultant at Core Business Solutions, to explore the critical role of data-driven decision-making in ISO 9001. They discuss how small and medium-sized businesses can leverage simple tools like ERP systems and spreadsheets to track key metrics such as on-time delivery, defects, etc, even with limited resources. Brenden emphasizes the importance of accurate data analysis, avoiding common pitfalls like leadership bias, and fostering a culture of frontline employee involvement in quality improvements. The conversation also touches on practical strategies to turn ISO compliance into a strategic advantage, using real-world examples and actionable insights for organizations striving for continual improvement.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes back Ty Elliott, a seasoned ISO consultant from Core Business Solutions, to demystify the process of writing an effective quality policy under ISO 9001. Together, they explore what a quality policy really is, why it's a cornerstone of a quality management system, and how to craft one that's concise, meaningful, and aligned with your organization’s mission. Ty shares practical tips, common pitfalls, and creative strategies like using acronyms to make policies memorable. Whether you're new to ISO or looking to refine your current practices, this episode offers valuable insights to help you build a policy that drives continuous improvement and resonates across your team.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub’s Survive & Thrive series, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, Jutta Bangs, Counselor with the Tennessee APEX Accelerators, and Kevin Cooper, Strategic Advisor with Tennessee MEP. Together, they discuss how small businesses can shore up their supply chains and build resilience against future disruptions. From supply chain mapping to supplier relationship management, the conversation is packed with practical strategies and real-world insights. Learn how APEX Accelerators and MEPs offer no-cost resources to help small manufacturers navigate supply chain risks and strengthen operations for long-term success   Helpful Resources: Jutta Bangs: 865-483-0623 Email: [email protected] Website: wwwhttps://apex.tennessee.edu/ Kevin Cooper: Email: [email protected] Website: https://tmep.cis.tennessee.edu/ How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting .

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and Stephen Williams, Business Advisor at the Tennessee Small Business Development Center. Together, they explore how small businesses can navigate disruption and uncertainty by building resilient relationships and tapping into available resources. From real-world turnaround stories involving supply shortages and economic downturns to practical insights on advisory networks and strategic vendor partnerships, Stephen shares the value of open communication, systems checks, and community collaboration. Tune in for expert advice on leveraging free support systems like SBDCs, Chambers of Commerce, and Apex Accelerators—and learn why, in business, you’re never truly alone.   Helpful Resources: Stephen Williams: 865-483-2668:  Email : [email protected]  Website: www.tsbdc.org  How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive & Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and Michael LeJeune, host of the Game Changers for Government Contractors podcast, to explore how small businesses can navigate the evolving landscape of government contracting during times of crisis. The conversation covers market volatility, the importance of diversification, rising use of GSA schedules, and the implications of CMMC compliance. Michael shares actionable strategies for businesses in distress, outlines three contractor mindsets, and underscores the critical role of relationships and proactive pipeline development in weathering market shifts. With a blend of humor, optimism, and seasoned advice, this episode equips listeners with the clarity and tools needed to survive now—and win later.   Helpful Resources: Michael LeJeune: https://www.linkedin.com/in/michaeljlejeune/  Email: [email protected] Website: www.rsmfederal.com How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Scott Dawson, President of Core Business Solutions, and Doug Petillo, Managing Partner at Navigant Ventures, for a compelling discussion on how small businesses can become the supplier of choice in today’s disrupted economy. As part of the Survive and Thrive series, the conversation explores the importance of building trust through consistent delivery, avoiding overpromising, managing operational risk, and leveraging certifications like ISO to signal reliability. Doug shares real-world insights on playing both offense and defense in times of uncertainty—highlighting tactics such as strengthening existing customer relationships and securing referrals to open new doors. Whether navigating economic turbulence or seeking sustainable growth, this episode delivers practical strategies for small business leaders to stay resilient and competitive.   Helpful Resources: Stephanie Alexander: 610-613-1854 Email : [email protected]  How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting