PODCAST · business
The Quality Hub
by Core Business Solutions
The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Many businesses find themselves required to or find it valuable to implement a Quality Management System. Our goal is to share the knowledge we’ve gained by working with Quality Management Systems (QMS’s), ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences. We know that QMS and ISO standard concepts can be confusing, and we want to act as “translators” to simplify these principles, so you can apply them to YOUR business. Our organization has a vast amount of combined experience, having worked with 1000’s of customers over the past 23 years. We want to share these stories and lessons learned with YOU, our listeners! Tune in weekly as we share our experiences to help you get the most from your Quality Management System.
Episodes
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Episode 33 - S4 - Empowering Frontline Employees in the Quality Process Part 2
On this episode of the Quality Hub, chatting with ISO experts, host Xavier Francis welcomes back Staci Miller, Director at West Virginia University Industrial Extension, for part two of their conversation on empowering frontline employees. Stacey explores practical ways organizations can…
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Episode 33 - S4 - Empowering Frontline Employees in the Quality Process Part 1
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes Staci Miller, Director at West Virginia University Industrial Extension, for Part 1 of a conversation about empowering frontline employees in the quality process. They explore why frontline employees and...
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Episode - 32- S4 - Human Error in Cybersecurity – Reducing Risk Through Training - World Cyber Week 2026
Human error happens—but the right training can help keep everyday mistakes from becoming major cybersecurity incidents. In this episode of The Quality Hub, host Xavier Francis welcomes Ty Elliott, Security Solutions Team Manager at Core Business Solutions, to explore how organizations can reduce...
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Episode 31 - S4 - ISO 9001 How Does Remote Work Impact Quality Management Systems
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Suzanne Strausser, VP of Operations at Core Business Solutions, to explore how remote and hybrid work impact ISO 9001 quality management systems. They discuss the need for more intentional…
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Episode 30 - S4 - ISO 9001 Implementation and Certification Part 2 - Certification
On this episode of the Quality Hub, chatting with ISO experts, host Xavier Francis is joined again by Suzanne Strausser, Vice President of Operations at Core Business Solutions, to continue their journey through ISO 9001 implementation and certification. Suzanne explains how organizations can...
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Episode 30 - S4 - ISO 9001 Implementation and Certification Part 1 - Implementation
In this episode of The Quality Hub, Chatting with ISO Experts, Xavier Francis is joined by Suzanne Strausser, Vice President of Operations at Core Business Solutions, for the first part of a two-part conversation on ISO 9001 implementation and certification. They break down what a Quality...
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Episode 29 - The Customer at the Center - What ISO Really Says About Service
On this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined through a collection of conversations by ISO experts Bruce Newman, Kaitlin Wierzbach, Norm Verbeck, Diana Verbeck, and Scott Dawson. Together, they explore what ISO 9001 really says about keeping the...
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Episode 28 - S4 - ISO9001 - How to Align Quality with Innovation -Digital Transformation Part 2
On this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis continues his conversation with consultant Pat Gagner about aligning quality with innovation through digital transformation. In part two, they discuss how organizations can protect cybersecurity, data integrity…
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Episode 28 - S4 - ISO9001 - How to Align Quality with Innovation -Digital Transformation Part 1
On this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by consultant Pat Gagner to discuss how organizations can align quality with innovation through digital transformation. They explore how moving beyond paper-based and manual processes can improve...
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Episode 28- S4 - ISO 9001 - How to Align Quality with Innovation -Digital Transformation Part 1
On this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by consultant Pat Gagner to discuss how organizations can align quality with innovation through digital transformation. They explore how moving beyond paper-based and manual processes can improve...
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Episode 27 - S4 - ISO 9001 - What are Practical Metrics
In this episode of the Quality Hub, Xavier Francis is joined by Suzanne Strausser, VP of Operations at Core Business Solutions, to break down how organizations can choose practical metrics and KPIs that truly support ISO 9001. They explain the differences between objectives, metrics, and key...
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Episode 26 - S4 - ISO 27001 – How to Build a Security-First Culture Part 2
This week on the Quality Hub, it’s Part 2 of our conversation on building a security-first culture. Host Xavier Francis is joined by Tracy Bear, Manager of Audit Services at Core Business Solutions, to explore how organizations can keep ISO 27001 active and meaningful long after certification.…
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Episode 26 - S4 - ISO 27001 – How to Build a Security-First Culture Part 1
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis speaks with Tracey Bear, Manager of Audit Services at Core Business Solutions, about how organizations can build a true security-first culture under ISO 27001. Tracey explains why information security should not be...
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Episode 25 - S4 - What is Supplier Resilience and Quality – Lessons from Disruptions Part 2
In part two of this Quality Hub: Chatting with ISO Experts conversation, host Xavier Francis continues the discussion on supplier resilience and quality with Jutta Bangs from the Tennessee APEX Accelerator. This episode focuses on what organizations should document in their quality management...
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Episode 25 - S4 - What is Supplier Resilience and Quality – Lessons from Disruptions Part 1
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Jutta Bangs from the Tennessee APEX Accelerator to discuss supplier resilience and quality in the face of modern disruptions. From COVID and tariffs to port delays, labor shortages, and material...
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Episode 24 - S4 - Interview with an AI - Celebrating World AI Day
In this special World AI Day episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis tries something different by interviewing a live AI guest, “Chip Gatt,” as if it were an ISO consultant. The episode uses the interview format to explore what it feels like to engage with AI in…
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Episode 23 - S4 - How Long Does ISO 9001 Take
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis talks with Renee Ferry, Customer Success Manager at Core Business Solutions, about how long ISO 9001 certification typically takes and what businesses can do to keep the process on track. Renee explains that while…
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Episode 22 - S4 - ISO Internal Audits - Not Blame Just Better Processes
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis explores how ISO internal audits can become one of the most valuable tools in a quality management system. Featuring insights from Norm Verbeck, Kate Behr, Bruce Newman, and Tracey Bear, the discussion covers how...
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Episode 21 - S4 - Cybersecurity for Beginners-Where Small Businesses Should Start - Part 2
In Part 2 of Cybersecurity for Beginners, The Quality Hub host Xavier Francis continues the conversation with Brian Reich, Director of Technology at Core Business Solutions, about practical cybersecurity steps small businesses can take to protect themselves from ransomware and other disruptive...
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Episode 21 - S4 - Cybersecurity for Beginners - Where Small Businesses Should Start - Part 1
In this episode of The Quality Hub, host Xavier Francis is joined by Brian Reich, Director of Technology at Core Business Solutions, for part one of a practical conversation on cybersecurity for small businesses. Brian breaks down where small businesses should start, focusing on the most common…
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Episode 20 - S4 - Does ISO 9001 Apply to You
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to answer a common question: “Does ISO 9001 apply to me?” Together, they break down why ISO 9001 is not just for large...
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Episode 19 - S4 -World Environmental Day! - ISO 14001 – How Going Green can be a Competitive Advantage
In this World Environment Day episode of The Quality Hub, host Xavier Francis is joined by ISO consultant Norm Verbeck to discuss how ISO 14001 can help organizations turn environmental responsibility into a competitive advantage. They explore how a certified environmental management system...
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Episode 18 - S4 - What is AS9100 Steps to Certification
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Bruce Newman, consultant at CORE, to break down AS9100 certification and why it matters for aerospace-related organizations. Bruce explains how AS9100 builds on ISO 9001 with stricter requirements for...
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Episode 17 - S4 - ISO 9001 Certification Requirements
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by CORE consultant Kate Behr to break down the core requirements of ISO 9001 certification and what organizations need to understand when building or maintaining a quality management system. Kate explains...
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Episode 16 - S4 - ISO 14001 - 2026 Update
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with CORE consultant Norm Verbeck to discuss the ISO 14001:2026 update and what currently certified organizations should expect. They break down the most important changes, including stronger emphasis on...
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Episode 15 - S4 - Document Control in ISO 9001
In this episode of The Quality Hub: Chatting with ISO Experts, Xavier Francis sits down with Core consultant Matthew Pilley to break down document control in ISO 9001 and why it plays such a critical role in an effective quality management system. Together, they explore the key requirements for...
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Episode 14 - S4 - ISO 45001 – Leading a Safety Culture That Lasts - In Celebration of World Health & Safety Day
In this episode of The Quality Hub, Xavier Francis speaks with CORE consultant Brian Smith in Celebration of World Health and Safety day, about ISO 45001 and what it really takes to build a lasting safety culture. Brian explains that while quality systems are often driven from the top, safety...
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Episode 13 - S4 - How ISO 9001 Can Affect Your Bottom Line
In this episode of Quality Hub: Chatting with ISO Experts, Xavier Francis and Core Business Solutions President Scott Dawson unpack how ISO 9001 certification can affect a company’s bottom line, explaining that while certification comes with real costs like audits, consulting, and staff time, the...
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Episode 12 - S4 - What is The Purpose of ISO 9001 - How it Works
In this episode of Quality Hub, Xavier Francis sits down with Core Business Solutions VP of Consulting and Development, Suzanne Strausser, to unpack the real purpose of ISO 9001 and why it remains such a valuable framework for organizations of all sizes. Together, they explore how ISO 9001 helps...
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Episode 11 - S4 -ISO 9001 What is the Human Side of Quality – Purpose and Performance Part 2
On this episode of the Quality Hub, Chatting with ISO Experts it’s In Part 2 in the series on the human side of quality! Host Xavier Francis continues his conversation with Kaitlin Wierzbach, Consultant at Core Business Solutions, exploring how people-centered quality systems drive real...
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Episode 11 - S4 -ISO 9001 What is the Human Side of Quality – Purpose and Performance Part 1
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by Kaitlin Wierzbach, Consultant at Core Business Solutions, for Part 1 of a deep dive into the human side of quality—where purpose and performance truly intersect. The conversation explores the cultural...
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Episode 10 - S4 - How to Integrate Audits - One Assessment for Multiple Standards
In this episode of The Quality Hub, host Xavier Francis sits down with Core Business Solutions consultant Joe Hill to explore how organizations can integrate multiple ISO audits into a single, streamlined assessment. They discuss the difference between combined and integrated audits, how modern…
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Episode 9 - S4 -ISO 9001 What is the Certification Audit?
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with consultant Bree Bailey to demystify the ISO 9001 certification audit and take the fear out of the word “audit.” From what a certification audit actually is, to how Stage 1 and Stage 2 work, what...
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Episode 8 - S4 - ISO 9001 What is the Internal Audit Process?
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Core Business Solutions consultant Yarelis Rios to explore the ISO 9001 internal audit process and its real purpose within a quality management system. Drawing on over two decades of experience in...
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Episode 7 - S4 -What is SOC 2 and Should I Pursue it?
In this episode of The Quality Hub: Chatting with ISO Experts, Xavier Francis interviews Beau Butaud of Render Compliance to break down what SOC 2 is, who it’s for, and whether it’s worth pursuing. They discuss how SOC 2 serves as a third-party audit that builds trust between B2B companies…
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Episode 6 - S4 -CMMC - Where are We Now?
In this episode of the Quality Hub, Chatting with ISO Experts, Xavier Francis and CMMC consultant Ty Elliott discuss the current state of CMMC following the November 10, 2025 implementation of the final rule integrating CMMC 2.0 into federal contracting requirements. They explain what’s required...
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Episode 5 - S4 - ISO 9001 What is Opportunity Management – The Forgotten Half of Clause 6.1
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to unpack Opportunity Management—the often-overlooked half of ISO 9001 Clause 6.1. The conversation explores why...
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Episode 4 - S4 -ISO 9001 What is Risk-Based Thinking
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with CORE Business Solutions consultant Brian Smith to break down the concept of risk-based thinking in ISO 9001—what it really means, how it aligns with traditional risk management, and why it’s…
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Episode 3 - S4 - ISO 9001 - How to Align Strategic and Quality Objectives
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes back Suzanne Weber-Smatko, Director of Consulting Services at Core Business Solutions, for a practical and engaging discussion on ISO 9001 and the critical importance of aligning strategic objectives with...
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Episode 2 - S4 - What is ISO 9001 and what can it do for you in 2026 Part 2
In part two of this ISO 9001 deep dive on Quality Hub, Chatting with ISO Experts, host Xavier Francis is once again joined by Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to explore what’s changing—and what’s staying the same—in the upcoming ISO 9001:2026…
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Episode 2 - S4 - What is ISO 9001 and what can it do for you in 2026 Part 1
In this episode of Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to demystify ISO 9001 and explain why it remains one of the most powerful and relevant business frameworks heading into…
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Episode 1 - S4 - Looking Ahead to 2026 Part 2
On this episode of the Quality Hub Chatting with ISO Experts, host Xavier Francis continues the conversation with Scott Dawson, President of Core Business Solutions, on Looking Ahead to 2026 by diving deeper into how evolving ISO standards, cybersecurity requirements, and CMMC are shaping the...
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Episode 1 - S4 - Looking Ahead to 2026 Part 1
In this episode of Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Scott Dawson, President of Core Business Solutions, to kick off 2026 with a forward-looking conversation on standards, security, and smart growth. Reflecting on the challenges of 2025, they explore what…
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Episode 34 -S3 - ISO 9001 - How to Better Your Employee Engagement in a Culture of Quality
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis shares standout moments from past guests to explore how a true culture of quality—grounded in ISO 9001—can significantly boost employee engagement. The discussion explains why ISO 9001 isn’t just about compliance,...
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Episode 33 - S3 - Leading Through Change
In this highlight episode of The Quality Hub: Chatting with ISO Experts, we revisit the most powerful insights from past conversations on leading through change. Across challenges and uncertainty, our featured moments explore what it means to stay steady under pressure, lead with authenticity…
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Episode 32- S3 -Transition Talk ISO Updates 45001-2027 Update
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by Stuart Kelly and Kevin Franklin of LRQA to explore the upcoming wave of ISO standard updates, including the major revision to ISO 45001 expected by 2027. The discussion highlights how these changes...
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Episode 31 - S3 - Common Pitfalls of Internal Auditing Program
In this episode of The Quality Hub, host Xavier Francis welcomes Tracey Bear, Manager of Audit Services at Core Business Solutions, to explore the common pitfalls of internal auditing programs. Tracy shares her extensive background—from rocket science to audit management—and offers practical…
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Episode 30 - S3 - ISO 9001 - Continuous Improvement Tools
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes back Kate Behr, consultant at Core Business Solutions, for a deep dive into the practical tools that drive continuous improvement under ISO 9001. Together, they unpack essential concepts like the...
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Epsiode 29- S3 -Transition Talk ISO Updates - 9001:2026 Update
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Stuart Kelly and Kevin Franklin of LRQA to unpack the upcoming ISO 9001:2026 updates and what they mean for businesses worldwide. The discussion dives into the growing emphasis on data-driven...
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Episode 28 - S3 - Benefits of outsourcing QMS Administration
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes back Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to explore the benefits of outsourcing QMS administration. Together, they break down what it means to outsource your...
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ABOUT THIS SHOW
The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Many businesses find themselves required to or find it valuable to implement a Quality Management System. Our goal is to share the knowledge we’ve gained by working with Quality Management Systems (QMS’s), ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences. We know that QMS and ISO standard concepts can be confusing, and we want to act as “translators” to simplify these principles, so you can apply them to YOUR business. Our organization has a vast amount of combined experience, having worked with 1000’s of customers over the past 23 years. We want to share these stories and lessons learned with YOU, our listeners! Tune in weekly as we share our experiences to help you get the most from your Quality Management System.
HOSTED BY
Core Business Solutions
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Frequently Asked Questions
How many episodes does The Quality Hub have?
The Quality Hub currently has 100 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The Quality Hub about?
The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Many businesses find themselves required to or find it valuable to implement a Quality Management System. Our goal is to share the knowledge we’ve gained by working with Quality Management Systems (QMS’s), ISO...
How often does The Quality Hub release new episodes?
The Quality Hub has 100 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to The Quality Hub?
You can listen to The Quality Hub on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The Quality Hub?
The Quality Hub is created and hosted by Core Business Solutions.
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