Episode 126: The Bottom Line - Is Business a Machine or a Garden?

People often relate their business to a machine that runs on a repeatable system. However, a business doesn't exist without people. Logically, people aren't machines. This makes a big difference. When a part of a machine breaks, it can be replaced easily with the same part. However, people cannot be replaced in this way. Remember that you cannot systematize so much that you lose the humanity in your business. Here's why business is more like a garden.