Episode 146: Developing Tech Support Skills

Seth and guest co-host Amy Carrado welcome Randall Edwards, CompTIA's director of product development, to have a discussion around the role of technical support. In the digital era, most companies are considering some level of in-house technical support in order to drive efficiency. Many traditional skills are evolving as endpoints become more diverse and backend functions migrate to the cloud. In addition, cybersecurity has become a critical skill for tech support specialists. CompTIA's newly refreshed A+ certification uses industry input to validate these modern skills in job seekers. CompTIA A+ overview: https://www.comptia.org/certifications/a CompTIA's State of the Tech Workforce: https://www.cyberstates.org/ The Role of Technical Support in Modern IT: https://www.comptia.org/blog/tech-support-in-modern-it