Episode 16 - Talking agency life, consulting & start ups (with special guest Simone Blakers)

Episode Notes0.00 - 0.23: An introduction to the podcast.0.25 - 36.51: In the main section, we talk to a very special guest - CX Consultant, Agency leader and startup entrepreneur  Simone Blakers. We discuss the role of marketing agencies now and in the future, going it alone as a CX consultant, and the travails of launching a startup.36.55 - 42.10: We share what we're loving this week - news, tools and resources that we have found useful or interesting and that listeners might too. Rob talks about the pitfalls of personalisation and Jen covers the True Name initiative by Citi Bank.42.14 - 42.40: Outro.External links referenced:Chapman Guitars collaborative design. CLICK HERELiquidCX Australia consultancy. CLICK HEREFurbubba Instagram. CLICK HEREFurbubba Facebook. CLICK HEREBen Davis' personalisation Article. CLICK HERERob' personalisation article. CLICK HERECiti Bank True Name initiative. CLICK HEREAudio-Visual assets:Imagery: Photo by Matthew Brodeur on UnsplashMusic: Hot Thang by Daniel Fridell. CLICK HERE