Episode 17 Going Deeper Into Person and Family Centered Care Part II

In Episode 16 of Butterfly Arose I used my personal experiences as a patient partner volunteer to talk about the value of Person and Family Centered Care from the patient and family perspective. But PFCC is a process of system improvement, and that means the staff of a health care organization must also be intimately involved.In this episode I'll talk about the third group, the Person and Family Centered Care staff. These are the employees who find patients and their family members who are willing to become volunteers. It also includes those who interact with patients and family members to correct mistakes, internal or external organizational change consultants, and those who act as intermediaries between medical and administrative staff and patient partners. Get full access to WW II Baby Substack at wwiibaby.substack.com/subscribe