Episode 2: Smart Insurance: How AI Is Powering the Insurance Digital Transformation at Ping An

from Technology-Empowered Growth at Ping An

Demand for insurance, healthcare, and retirement services is surging in China, as the middle class surpasses 400 million and nearly 30% of the population is projected to be over 65 by 2030. At the same time, the insurance sector—worth RMB 5.7 trillion in 2024—is still underpenetrated, with vast growth potential. In this episode, Ping An Group CFO Rebecca Fu and Chief Scientist Dr. Xiao Jing share how the company is driving insurance’s digital transformation through smart solutions powered by AI and big data. By combining behavioral, health, and financial data into real-time insights, Ping An is redefining customer experience, automating claims, preventing fraud, and equipping 360,000 insurance agents with Gen-AI tools. Discover how Ping An is setting the benchmark for AI in insurance—and defining the future of the industry.

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This episode is 35 minutes long.

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This episode was published on June 20, 2025.

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