Episode 22: The Role of an Admin in Private Practice | Part 1

In this episode of the Unmasked Therapist Podcast, Clinical Supervisors ⁠Kim Rippy, LPC⁠ and ⁠Kaitlyn Steel, LMFT⁠ are joined by Keystone Therapy Group’s admin, Maeve Englehart, for a behind-the-scenes look at the role that keeps a practice running smoothly.This is Part 1 of a two-part conversation, with Part 2 releasing next Monday.Together, they explore the often unseen but essential work of administrative support in a therapy practice. Kim and Kaitlyn share their experiences building Keystone from the ground up, including the moment when managing everything alone became unsustainable and the decision to bring on an admin became necessary for both client care and clinician well-being.Maeve offers insight into her unique path into the role, from her background in psychology and inpatient psychiatric work to her current experience supporting both clients and clinicians. She reflects on how working behind the scenes in a collaborative practice has deepened her understanding of therapy and reinforced the importance of connection at every level of care.Through candid and engaging conversation, this episode highlights how administrative roles are not just logistical, but relational—shaping first impressions, supporting therapeutic relationships, and allowing clinicians to focus more fully on their clients.In Part 1, we discuss:• The transition from solo practice to a growing group practice• How burnout can signal the need for additional support• What to look for when hiring an admin beyond just technical skills• Maeve’s background and journey into the role• The value of curiosity, adaptability, and collaboration in a clinical setting• Why admin work is a crucial part of client care, not just operationsConnect with us:Supervision: ⁠www.keystonetherapygroup.com/supervision/⁠Instagram: @TheUnmaskedTherapistEmail: ⁠[email protected]⁠If this episode resonated with you, leave a five-star review and subscribe for more conversations about authentic, grounded, human-centered therapy.Disclaimer:This podcast is for educational purposes only and is not a substitute for clinical supervision. All information shared represents our own opinions and should not be taken as legal or clinical direction.#TheUnmaskedTherapist #UnmaskedTherapist #TherapistPodcast #MentalHealthPodcast #TherapistConversations