Episode 244: Business transformation with Emirates Post Group Company CEO

Abdulla Mohammed Alashram, Group CEO of the Emirates Post Group Company, joins me to discuss postal transformation and the future for Emirates Post: What got the Emirates Post Group Company started on the road to transformation Creating a future-focused operational model Aspects of Emirates Post that are being transformed Three main business units: retail (post offices), parcels and express, and international COVID's impact on the transformation strategy Customers' response to Emirates Post's digitisation Addressing PO Boxes and e-commerce delivery, including: Home delivery Post office delivery New PUDO network launching this year Parcel lockers The role of post offices in Emirates Post's strategy Improvements to post office operations Digitisation of post office transactions Public reaction to postal transformation The future for postal operations - including automation