Episode 246: The Human Side of Transformation – Charlotte Hill OBE, CEO at Felix and Becky Hewitt OBE, CEO & Co-Owner at Kin&Co

Transformation is easy to talk about, but much harder to get right. Charlotte Hill OBE shares the story of Felix's merger with FareShare, and how a values-led approach, consistent leadership and a focus on progress helped bring people together through significant change. Working alongside Becky Hewitt OBE and the team at Kin&Co, Charlotte reflects on why the human side of transformation is where success is won or lost. Charlotte shares how the leadership team focused on creating trust from the very beginning, agreeing the principles for the merger before involving the wider organisation and role-modelling the behaviours they wanted to see. Becky brings the behavioural science, explaining why transformation succeeds when organisations make change feel desirable, possible, normal and instinctive - and why paying attention to the human experience is what makes change stick. Throughout the conversation, Charlotte and Becky explore what it takes to lead through uncertainty: creating psychological safety, inviting challenge and moving beyond simply communicating change to genuinely involving people in it. Their conversation is a reminder that while organisations may need to change, people need to feel part of the journey. Thank you to Kin&Co for sponsoring this episode What makes or breaks large-scale transformation? Rarely the strategy - almost always the culture. Kin&Co is a certified B-Corp and female-owned consultancy on a mission to make work better for 10 million people by 2030. Using cutting-edge behavioural science, they help global organisations transform cultures and drive measurable impact on strategy, people and performance. They've developed a new behavioural blueprint for transformation, drawn from their experience at some of the UK's most iconic organisations. If you're curious, read their latest thought piece on transformation and assess your cultural readiness. Ready to build a culture that measurably drives performance? Read their thought piece at kinandco.com to learn more.