Episode 248: Be More You: Business Transformation and Authenticity – Tiffany Chown, CHRO at DHCare

Following the merger of Invacare and Direct Healthcare Group to form DHCare, Tiffany has been helping shape a new organisation across Europe and APAC. She reflects on the realities of leading transformation, acknowledging that while change can involve difficult decisions, creating a sustainable business is what ultimately protects opportunities for people to develop and build long-term careers. Discussing HR in the age of AI, Tiffany advocates that HR's role is to ask better questions and never lose sight of human judgement, and that continuous improvement matters far more than chasing perfection. Growing up in Australia and with a career across mining, manufacturing and healthcare, Tiffany has long championed inclusion. Today, she sees diversity through a wide lens, describing it as a kaleidoscope of experiences, backgrounds, identities and ways of thinking. Throughout the conversation, one idea shines through: be more you, because that's what the people around you need most. Thank you to Kin&Co for sponsoring this episode What makes or breaks large-scale transformation? Rarely the strategy - almost always the culture. Kin&Co is a certified B-Corp and female-owned consultancy on a mission to make work better for 10 million people by 2030. Using cutting-edge behavioural science, they help global organisations transform cultures and drive measurable impact on strategy, people and performance. They've developed a new behavioural blueprint for transformation, drawn from their experience at some of the UK's most iconic organisations. If you're curious, read their latest thought piece on transformation and assess your cultural readiness. Ready to build a culture that measurably drives performance? Read their thought piece at The Transformation Blueprint to learn more.