Episode 254: Jennie Barker, Chief People Officer at Rightmove on Why Performance Starts with People, Not Process

Jennie Barker challenges the idea that better performance comes from better processes. She explains why clarity, accountability, meaningful work and great leadership matter more than forms and rating scales, and how good performance management can also be an equity intervention. Jennie shares how Rightmove is helping people navigate AI, from creating space for honest conversations about anxiety and job security to giving teams the training and freedom to experiment. She explores why psychological safety matters when the future of work feels uncertain, and why people need to feel they can work alongside AI rather than having AI done to them. Jennie also reflects on the issues she cares most about, including gender equity, housing inequality and homelessness. She leaves us with a wish for HR: focus your efforts on the leaders who shape people's everyday experience, and come together as a profession to support each other through a period of extraordinary change. --- Thank you to Staffbase for sponsoring this episode We're delighted that Staffbase is a headline partner this year at our flagship conference, How HR Leaders Change the World - Live!  Staffbase knows HR Leaders are the ones driving transformation at work, and they're here to help.  Their employee communications platform connects companies with their people, whether they're at their desk or out on the front line.  With tools that boost engagement, give employees a voice and align everyone around shared goals, Staffbase helps HR leaders create meaningful change and measure its impact. Want to learn more? Head to Staffbase.com and see what Staffbase could do for your organisation. ---  How HR Leaders Change the World is brought to you by Uplifting People At Uplifting People we help organisations show their people they matter, at the moments that quietly decide whether someone stays. We donate 100% of our profit to vulnerable children, so they can be safe, loved and learning. One gift does both 💫 Find more at https://www.upliftingpeople.com/pages/moments-that-matter