Episode #256, Jim Balmain, Smith's Bakery - Perfecting Active Training

In order to secure the ongoing success of Smith's Bakery, the proprietor, Jim Balmain, is currently engaged in a comprehensive training program aimed at enhancing the consistency of sales. One aspect of the training program focuses on improving customer service. Jim is learning effective communication techniques to engage with customers and address their needs. By understanding the preferences and desires of each customer, Jim will be better equipped to recommend the right products and provide personalized suggestions. This will not only enhance the overall customer experience but also increase the likelihood of repeat business by showcasing the bakery's specialty items and highlighting their unique features. 00:00 Introduction 00:58 From Killing Flies At 8 Years Old To Owning The Family Business 07:46 How To Build Sales Consistency While Consumer's Taste's Change 13:09 The Visioneer Game! 18:20 How To Instill Active Training 27:19 Final Thoughts: "18 Minutes" 29:09 Dad Jokes / Credits Support small business owners, like you, celebrating BIG breakthroughs by supporting Small Business Celebration's Patreon page at: https://www.patreon.com/smallbusinesscelebration! As well as our sponsor for this episode: Mike Saba: https://msaba.watsonrealty.com today! #smallbusiness #smallbusinessowner #smallbusinesstips #smallbusinessidea #smallbusinessideas #smallbusinesstips #smallbusinesscelebration #smallbusinesscelebration #marcomgroup #homerunentertainment #mikesaba @smallbusinesscelebration @michaeliroberts Reach out to us at: https://smallbusinesscelebration.com Reach out to our guest at: https://www.smithsbakeries.com Tags: bakery business, sales consistency, customer service, sales strategies, inventory management, supply chain optimization