Episode 282: Broadridge’s Joseph Lo on GPTs

This week, Joseph Lo, head of enterprise platforms at Broadridge, joins Wei-Shen on the podcast. They talk about Broadridge’s thinking behind BondGPT and OpsGPT, and some of the challenges firms face when experimenting with and using LLMs. https://www.waterstechnology.com/emerging-technologies/7951726/broadridge-ceo-we-intend-to-be-a-leader-in-ai To register for Nafis: https://www.financialinformationsummit.com/na?__hstc=38704124.d831b3a5059d7f6dad405472a82d7543.1685513017409.1713495877131.1713511796301.655&__hssc=38704124.46.1713511796301&__hsfp=2222243772 3:00 – Joseph joins the podcast and talks about his background and current role at Broadridge 6:00 – He walks through Broadridge’s GPTs and the thinking behind them 10:00 – Some of clients’ feedback 11:30 – OpsGPT’s value proposition 13:00 – Joseph explains how the GPTs were trained and the datasets involved 21:00 – Memory like your Netflix account 24:00 – Biggest challenges for firms experimenting with and using LLMs 29:30 – Incremental vs. transformative benefit 34:00 – They close out talking about ‘DJ Jo’