Episode 29: A story of resilience, family and putting the customer first with Naomi Rose

This week, my guest is Digital GP, Naomi Rose who shares her incredible story that’s got it all. From an idea inspired by her grandmother, to its ultimate creation, and the balancing act of project managing all elements of a bricks and mortar business and the new skills she had to learn quickly along the way. Naomi talks us through the challenging transition from corporate life to running the amazing, award-winning business, and the economic challenges that she faced whilst applying all her business know-how. We discuss the crucial role of communication in business—how it shapes leadership, strengthens customer relationships, and steers us through the tough times as well as why honest communication is the cornerstone of building trust with customers and how to handle feedback like a pro. So, grab a drink and join us for this epic tale that you won’t want to miss!   NOTES: To find out more about Naomi you can follow her on Instagram or visit her website Download 50 ways to get free publicity Visit The Brand Story House website Follow Amanda on Instagram Check out The PR Academy for your 7 day free trial!