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Episode 3: Mastering Advanced Customer Service Techniques episode artwork

Jan 12, 2025 5 min

Episode 3: Mastering Advanced Customer Service Techniques

from Smoke Break - Sales Associates Hosted by Mike Hernandez

Join host Mike Hernandez as he shares proven strategies for creating and maintaining exceptional customer service standards in your convenience store. Learn how to train your team in advanced service techniques that will set your store apart from the competition. Episode Overview Master essential aspects of customer service leadership: Training staff in customer reading techniques Implementing effective complaint handling systems Creating standard procedures for difficult situations Building a team-oriented service culture Resources Mentioned Visit cstorethrive.com for additional customer service training materials Next Episode Preview Stay tuned for more strategies to enhance your store's operations and team performance. "Smoke Break" delivers weekly insights for independent convenience store owners in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #CustomerService #RetailManagement #SmallBusiness #TeamDevelopment #RetailSuccess

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This episode is 5 minutes long.

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This episode was published on January 12, 2025.

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