Episode 3: Speaking Gigs, Banned Words & Dental Mayhem

In Episode 3, Laura and Leanna are back with plenty of laughter and a side of chaos. From speaking surprises (this btw was a wind up) to patients storming in and swinging shirts over their heads — it’s a wild one. Laura teases that Leanna might be speaking at the Dentistry Show, Laura’s idea of having a joke. She did confess to this wind up when filming wrapped up for the day! They dig deeper into banned phrases in dental practice (hint: "take a seat" is out), explore the controversial plan to get teachers brushing kids’ teeth, and unpack a listener question about transitioning a dental nurse into a TCO role — including how to handle pay, responsibilities and expectations. In this episode: 🎤 Laura jokes that Leanna might be speaking at the Dentistry Show — but don’t worry, she was only winding her up (Laura!). All in good fun — and yes she sets the record straight in the show notes! 🛎️ A story about the world’s most memorable waiter and secret hotel stays ❌ Banned Word of the Week: “Take a seat” — say “make yourself comfortable” instead ☕ Offer a “refreshment”, not “a drink” – language matters in patient care 🚽 Why “bathroom” sounds better than “toilet” in a dental setting 🪥 News: Should teachers teach tooth brushing in schools? Laura & Leanna debate 🧒 Neglect vs. lazy parenting — and what’s really behind poor oral hygiene in kids 📚 Laura’s oral health awakening & teaching Cub Scouts via Yellow Pages 😂 Funny co-worker nicknames: Lantern, Motion Sensor, Foreskin 😱 Confessions: Shirt-swinging protester and cake-stealing “non-verbal” guest 🚨 Crime scene confession — when Monday morning starts with a broken door and blood 👩‍⚕️ Listener Q: Transitioning a dental nurse to a TCO – how to do it properly 💷 Pay bands, training periods, and how to have difficult conversations the right way Links you may find useful Link to send in your confession Link to send in your question for the Horton Hangout Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram