Horton Hangout Podcast for Dental Professionals!

📝 Show Notes In this powerful season finale, we sit down with Shaz Memon—entrepreneur, creative thinker, and founder of a life-changing global initiative that started with a single idea… and grew into something far bigger than anyone expected. What began as frustration with traditional charity giving turned into a mission that’s now helping thousands of girls access education, simply by solving one overlooked problem: access to water. But this episode goes far beyond charity. We dive into: The moment that changed everything (and why giving didn’t feel right before it How a simple “what if?” idea turned into global impact The truth about personal branding (and what people really buy into) Why most people fail to execute ideas—and how to break that pattern The power of visualisation and finishing what you start Creative marketing stories that went viral… and one that ended with the police being called 😳 This conversation is honest, funny, emotional—and packed with insights for anyone building a business, a brand, or a life with purpose. 💡 If you’ve ever felt stuck between success and meaning… this one will stay with you. Links Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/    Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach Digimax https://www.digimax.co.uk/ Shaz instagram https://www.instagram.com/shaz.memon/ No Water Land the movie https://www.primevideo.com/detail/No-Water-Land/0TEXB8S966ZKY1GIXUZT5XK62A

In this penultimate episode of the season, Laura and Leanna dive into a mix of serious industry insight and the chaotic humour that the Horton Hangout podcast has become known for. The episode begins with an important listener question about practice manager burnout in busy dental clinics. Laura shares her experience managing multiple practices and explains why burnout happens, how leadership structures affect it, and practical steps owners can take to support their teams. The conversation then shifts to communication mistakes in dentistry, including filler words like “just”, “quickly”, and “obviously” that can weaken patient conversations. Laura explains how clearer language improves patient confidence and treatment acceptance. Finally, the episode finishes with the fan-favourite Confessions of a Dental Nurse segment – including some truly unforgettable (and hilarious) dental surgery moments. This episode is the perfect mix of real dental practice advice, communication training, and unfiltered dental team stories. If you enjoy the podcast, don’t forget to send in your confessions, banned words, and questions for the next season. Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/ Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach  

In Episode 7 of The Horton Hangout Podcast, Laura and Leanna dive into a mix of real-life conversations from the dental world — from perimenopause and hormones to communication mistakes in dentistry and the importance of clear patient education. The episode explores whether practices should pay dental nurses’ GDC retention fees, why the phrase “deep clean” might be one of dentistry’s most misleading terms, and how better communication can transform patient understanding and treatment acceptance. Along the way the conversation takes a few hilarious detours — including mindset, positive thinking, podcast habits, and one unforgettable dental confession. If you work in dentistry, practice management, or treatment coordination, this episode blends practical insight with the kind of honest conversation you only get in the Horton Hangout.   Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/    Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach Joe’s Instagram https://www.instagram.com/joelovettcatalyst

In this guest episode of The Horton Hangout Podcast, Laura and Leanna are joined by the unapologetically unfiltered Joe Lovett — founder of Catalyst Sales & Marketing. What starts as light nostalgia (dad’s suit, corporate conferences and early FMC days) quickly spirals into: “The Game of Death” after an all-you-can-eat Indian Nearly calling the police on intense dating app encounters Sliding into Outlook inboxes in the most unromantic way possible The truth about associates building personal brands LinkedIn “philanthropists” Shanghai vs Chicago Authenticity in business And a surprisingly heartfelt ending about fatherhood and love It’s chaotic. It’s honest. It’s very Horton Hangout. And yes… there’s a confession.   Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/    Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach Joe’s Instagram https://www.instagram.com/joelovettcatalyst

In Episode 6, the team dive into the very real mental load of parenting, preparation, and control — the habits we form “just in case” something goes wrong. From washing school uniforms early to emergency car kits and travel rituals, the conversation quickly turns into a relatable exploration of modern anxiety and organisation. They also tackle the hot topic of mobile phones in schools, why banning smartphones could actually support children’s wellbeing, and how screen culture is shaping behaviour at home and in classrooms. Plus, there’s a practical deep dive into using AI and free digital tools to streamline systems for Treatment Coordinators and practice teams — without expensive subscriptions. And finally… a genuinely unsettling Confessions of a Practice Manager that no one sees coming. Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/    Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach 📌 Show Notes In this episode, we cover: The “just in case” habits parents develop (and why we do them) Parenting anxiety, organisation, and mental load Travel rituals, car safety kits, and comfort routines Why Sundays feel stressful when uniforms aren’t done Ironing… yes, even the pants Should mobile phones be banned in schools? The emotional impact of smartphones, WhatsApp groups, and doom-scrolling on children How childhood friendships have changed in the digital age Managing screen time with YouTube, gaming, and educational alternatives Reframing dental language: why “therapy” works better than “treatment” Digital tools for TCOs and practice teams, including: Why starting with free tools is often the smartest move Confessions of a Practice Manager: an aggressive stranger, a glass-fronted practice, and a moment that still has no explanation ⏱️ Timestamps 00:00 – Welcome to Episode 6 01:00 – “Just in case” parenting habits & travel routines 04:40 – Comfort rituals, Costa stops & car safety kits 08:40 – Uniforms, ironing & mental load 11:45 – Banning mobile phones in schools 14:20 – Screen time, doom-scrolling & childhood changes 19:15 – Banned words: “Root Canal Therapy” 23:15 – AI & digital tools for TCOs and practices 29:50 – Confessions of a Practice Manager 32:55 – Wrap-up & thanks

In this episode, Laura and Leanna dive into some of the most real and pressing challenges facing dental practices right now. They unpack the upcoming FCA changes to in-house payment plans, why unregulated credit is risky (and unethical), and what practices need to do now to stay compliant. The conversation then turns emotional, as the hosts respond to a heartfelt message from a newly appointed practice manager who feels overwhelmed, unsupported, and close to giving up. Their advice is honest, compassionate, and practical — especially for anyone who’s stepped into leadership without proper induction or training. You’ll also hear: Why regular team meetings are non-negotiable How better communication can transform practice culture A brilliant front-of-house script for handling “Are you NHS?” calls A reminder that kindness on the phone builds reputation (even when patients don’t convert) Plus… a very funny dental nurse confession involving locker pranks and smelly food 😅 Practical, emotional, and laugh-out-loud in places — this is an episode every dental team should hear. Disclaimer: The information shared in this episode is for general discussion and educational purposes only and does not constitute financial, legal, or regulatory advice. FCA regulations and requirements can vary depending on individual circumstances. We strongly recommend that listeners consult a suitably qualified professional listed on the FCA Register for tailored advice and clarification relevant to their own practice. Show Notes In this episode, we cover: Upcoming FCA legislation and why in-house payment plans must stop The risks of unregulated credit in dental practices Why finance options protect both patients and teams A shocking real-world story of a payment dispute gone wrong How money conversations damage patient relationships The importance of clear communication and team meetings Supporting new practice managers properly (induction matters!) Advice for PMs feeling overwhelmed, embarrassed, or stuck Why secondments (“comments”) should be normal in dentistry Transitioning from nurse to practice manager — and why it’s hard Front desk phone skills: handling NHS vs private enquiries Why being helpful (even when you can’t help) builds trust Banned words on reception and what to say instead Confessions of a Dental Nurse: locker pranks gone too far Timestamps 00:00 – Welcome & catching up  01:10 – Consultation clinic & accountability check-ins  02:00 – FCA changes to payment plans explained  03:00 – Why in-house credit is risky and unethical  04:05 – A real story of payment defaults in practice  05:00 – When payment conversations turn threatening  07:30 – Why practices must remove money stress altogether  08:10 – Deadline for FCA compliance (May changes)  09:00 – Why chasing payments damages patient relationships  10:25 – The importance of team communication & meetings  11:30 – How regular meetings create strong practice culture  14:10 – Hang Out Question: struggling new practice manager  15:00 – Why this isn’t about ability — it’s about support  17:30 – How to approach your boss for help and clarity  18:50 – Why you shouldn’t quit too soon  19:10 – Secondments (“comments”) and trialing leadership roles  20:45 – Transitioning from nurse to practice manager  22:00 – Banned Words: “Are you NHS?” phone calls  23:40 – A better script for NHS vs private enquiries  26:00 – Why kindness on the phone builds reputation  31:10 – Confessions of a Dental Nurse 🫣  35:20 – Wrap-up, reviews & sharing the podcast Show notes links Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/    Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach

In this episode, we sit down with Payman for an open and reflective conversation about identity, ambition, and the experiences that shape who we become. Payman shares his personal journey — from early influences and internal struggles to the hard lessons learned through work, responsibility, and self-reflection. We explore what it really means to grow up, take ownership of your decisions, and build a life guided by values rather than external expectations. This is a thoughtful, honest discussion about discipline, self-belief, relationships, and the quiet moments that often define success more than the loud ones. Whether you’re navigating your own path, questioning your direction, or looking for grounded perspective, this conversation offers insight you can apply immediately. In this episode, we cover: Payman’s background and early influences Navigating identity, pressure, and expectations The difference between external success and internal fulfilment Learning responsibility through failure and accountability Discipline, consistency, and long-term thinking The role of self-belief in personal and professional growth Relationships, boundaries, and personal values Advice for people figuring out their next chapter Reflections on purpose, meaning, and the future Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/    Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach Payman’s instagram https://www.instagram.com/paymanlangroudi/ Enlighten https://www.enlightensmiles.com/ Mini Smile Makeover https://dentist.minismilemakeover.com/ Dental Leaders podcast https://www.dentalleaders.co.uk/ Dental leaders instagram https://www.instagram.com/dentalleaderspodcast/

Cooking chaos, dental career growth, caffeine controversies and the most committed dental prank you’ve ever heard — Episode 4 delivers it all. In this lively episode of the Horton Hangout, Laura and Leanna jump between kitchen disasters, career progression in dentistry, caffeine culture, patient communication upgrades, and a truly iconic prank confession. They kick things off with the now-infamous “lasagna weekend,” exploring the emotional load of cooking, relationship dynamics in the kitchen, and why slow cookers might be the real MVPs of adulthood. Then a brilliant listener question leads into an honest discussion about dental nurse development — radiography, OHE, sedation courses, CPD choices, and how to make sure your qualifications actually get used. From there, the girls plunge into the debate around energy drink age restrictions, looking at caffeine addiction, teenage access, health concerns and whether energy drinks should become 18+. It gets passionate… and slightly chocolate-fuelled. Today’s Banned Word sparks a powerful mindset shift, and how one positive word can transform treatment conversations, patient reassurance and appointment booking confidence. And finally, the confession of the week takes centre stage. It’s outrageous, harmless, hilarious — and exactly why Confessions is a fan favourite. It’s fun, relatable, educational and packed with practical gems for dental teams. Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/    Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach

In this episode, we dive into the challenges of managing a long-standing reception team and the importance of proper training, documenting mistakes, and building confidence in your staff. Our hosts discuss real-life scenarios from busy dental practices, highlighting the struggles and successes of team development. We also share some hilarious and cringe-worthy Confessions of a Dental Nurse, including the dreaded office fridge and microwave disasters—proving that every workplace has its unique challenges and memorable moments. Whether you’re a practice manager, a receptionist, or just someone who loves a good behind-the-scenes story, this episode is packed with insights, laughter, and practical advice for improving team efficiency while keeping morale high. Highlights include: How to approach training and documenting mistakes in long-term teams. Understanding the “skills gap” and giving your staff every opportunity to grow. Corporate examples of top-tier customer service training and how it applies to smaller practices. Empathy vs. standards: Balancing support and expectations for reception staff. Confessions of office mishaps, including the chaos of shared fridges and microwaves. Tips for creating a positive work environment even during high-pressure situations. Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/    Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin  https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin  https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach

In this combined  guest + cohost edition, you’ll learn: The surprising true history of the TCO role in the UK Why mindset work is essential for team success How to connect with patients on a “soul level” What really happens when a team grows too fast The emotional truth behind resentment, bonuses & fairness How to build a culture that actually works Why gratitude matters more than perks How spiritual practice and routine can change your leadership The power of meditation, chanting, walk routines & stillness Why investing in staff is never wasted — even if they leave How to separate genuine growth from toxic positivity The banned words that always make their way in AND…the confessions you didn’t see coming Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/     Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin  https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin  https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach The Academy by Ash https://theacademybyash.co.uk/ Dr Ashish Parmar Instagram https://www.instagram.com/ashparmardentist/   Timestamps 00:00 – Welcome to the Horton Hangout special guest episode  00:11 – Introducing Dr. Ash Parmer + today’s confession teaser  00:24 – Ash joins the co-host seat  00:34 – What’s coming up: confessions, banned words & Horton Hangout question  00:51 – Laura & Ash: 21 years of history  03:04 – Opening practice number four  03:45 – The real history of treatment coordination  07:28 – Mindset, development & wanting more  08:27 – Full circle moment bringing Leanna into the mix  09:10 – Decks, training & course season chaos  09:34 – Ash balancing clinical work with teaching  09:56 – The iconic 8-day aesthetic course  10:13 – Why dentists thrive on hands-on dentistry  10:30 – New holistic retreat for dentists  10:57 – Purpose, mindfulness & wellbeing  15:11 – Why owners & PMs need mindset awareness  16:42 – How connection drives treatment acceptance 18:08 – Spirituality vs religion & becoming your best self 31:26 – The team bonus system explained 38:20 – Horton Hangout Question: What makes your team feel valued? 39:59 – Investing in staff even if they leave 40:22 – The emotional mistake leaders make 43:43 – Handling objections with confidence 44:00 – Spirituality and leadership 44:22 – Balancing clinical and personal growth 44:47 – Krishna consciousness & mindful routines 45:06 – 4:30am mornings: chanting & meditation 45:55 – Letting go brings bigger cases naturally 46:34 – Trusting the process

Laura and Leanna are back for Episode 2 of The Horton Hangout — and it’s packed with laughs, honesty, and their signature segments: The Banned Word, The Confession, and The Horton Hangout Question! 🎧 As summer wraps up, the pair talk candidly about surviving the long school holidays, juggling work-from-home chaos, and the reality of balancing business with family life ☀️👩‍👦. This week’s Banned Word will make every dental professional stop and think — why the word “injection” has no place in the surgery chair! 🚫💉 Then, in The Horton Hangout Question, they tackle a tough listener dilemma about inappropriate comments from a colleague — and share supportive, empowering advice for anyone facing similar behaviour in practice. 💬💪 It’s real, relatable, and full of humour — classic Horton energy from start to finish.   Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/     Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin  https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin  https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach The Academy by Ash https://theacademybyash.co.uk/ Dr Ashish Parmar Instagram https://www.instagram.com/ashparmardentist/   Timestamps: 00:00 – Welcome to Episode 2 🎉 00:38 – End of Summer Chat ☀️ 01:03 – Life Balance & Self-Employment 💻 02:08 – Routine, Planning & August Getaways ✈️ 03:10 – Kids, Netflix & Holiday Clubs 🎮 06:00 – Working from Home Chaos 🌿 07:00 – The Summer Struggle is Real 😅 11:19 – 🚫 Banned Word: “Injection” 11:36 – What to Say Instead 🗣️ 12:23 – Laura’s Childhood Confession 🍫 14:26 – Leanna’s Cheeky Confession 😏 16:10 – Modern-Day Weaknesses 🍷 17:19 – Changing the Language Habit 🔄 20:17 – The Horton Hangout Question 💌 20:56 – How to Handle Unwanted Comments 💬 23:10 – Final Thoughts & Sign Off 💕

Welcome back to Season 2 of the podcast where Leanna & Laura spill the truth, share the laughs, and break down the realities of midlife, business, and everything in between! 🌿💪 This premiere kicks off with two fan-favourite segments — Banned Words and Confessions — before diving deep into a brutally honest chat about menopause, hormones, and health. Laura opens up about her journey through fatigue, brain fog, and HRT — including a hilarious “crab walk” phase involving hormone gel 🦀 — while Leanna reflects on leadership, energy, and learning to prioritise well-being without guilt. They also tackle a listener’s question about team resistance — offering smart, practical, and heartfelt advice for clinic and business owners navigating communication, money transparency, and what real leadership looks like. It’s funny, raw, and full of the warmth and honesty that make this duo so relatable. 💛   Links: Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/     Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin  https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin  https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach   Timestamps: 00:00 🎧 Welcome to Season 2!  Leanna & Laura return with gratitude, giggles, and a few confessions from the archives ❤️ 00:45 🚫 Banned Words Are Back!  The duo unveils this season’s new words that are officially off-limits — and the hilarious reasons why 😂 01:15 🙈 Confessions Time  Cue the laughter! Laura & Leanna share their latest real-life “oops” moments (because we’ve all been there) 02:10 🌞 Laura’s Health Journey  Vitamin deficiencies, fatigue, and finally getting to the bottom of it — including the turning point with HRT 03:25 💊 Menopause, Hormones & Honesty  Why talking openly about women’s health still matters — and how prioritising your body isn’t selfish 06:00 👩‍⚕️ GP visits & supportive doctors  Navigating care, research, and advocating for yourself 07:15 🦀 The Crab Walk Era  Laura’s hilarious experience with HRT gel — and how she finally found a better option 😂 08:09 🩹 Patch Life & Pill Problems  From messy gels to swallowing struggles — all part of the midlife adventure 09:40 😤 The Rage Is Real  How perimenopause can sneak up emotionally, and what’s helping Laura stay grounded 10:40 🧠 Why women are starting earlier  The generational shift no one’s talking about — and what it means for midlife health 11:55 💤 When fatigue takes over  B12 shots, naps, and the anti-nap brigade get called out 💤 12:20 🐶 Meet Laura’s new puppy!  Yes, the night sweats and puppy chaos make quite the combo 🌙🐾 13:18 💬 Checking In  Leanna & Laura reflect on their health, habits, and personal growth 14:00 📩 Listener Question: “How do I deal with resistance from my team?” 15:10 👥 Empathy Over Authority  Why effective leadership starts with understanding, not control 16:00 💸 The Money Talk  Why sharing financials with your team isn’t always a good idea — and what to do instead 18:00 🧍‍♀️ Clinic Culture & Clarity  Bringing your team on board through vision and communication 21:00 💬 Feedback That Works  How to give meaningful praise and constructive support 22:25 💡 Building Trust & Connection  The role of honest communication in creating a thriving workplace 23:50 💛 Final Takeaways  Midlife, leadership, and laughter — it’s all about being real and showing up for yourself and your team

We're bringing something new this season...   Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/     Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram  https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin  https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok  https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin  https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach  

In this episode, Laura and Leanna dive into the danger of pretending to be premium. They unpack what happens when practices or businesses talk a five-star game but fall short on substance — and how that erodes patient trust faster than you can say “paper cone cup”. Leanna shares a deeply personal story about hair loss, emotional vulnerability and a clinic that tried to take advantage — emotionally and financially. It's a powerful reminder that the best service comes from empathy, not just a fancy reception. There’s also a dental nurse prank in Confession Corner that could only have happened in the good old days, and a brilliant Hangout Question on managing persistently rude patients. Plus, this week’s banned word is short but deadly — and we’ve got a better one to use instead. In this episode: 🏨 Why businesses that look five-star often miss the mark behind the scenes 🛏️ Laura compares two treatment experiences: and one was very bouncy 🥤 Why a paper cup could ruin your entire brand (yes, really) 💇‍♀️ Leanna shares a personal experience of emotional manipulation at a high-end clinic — and how her husband’s common sense saved the day 💸 How looking premium doesn’t mean being premium – and what real value looks like in patient care 🩺 Hangout Question: “How do we deal with a patient who’s continually rude to staff and their dentist?” 🚫 Why zero-tolerance policies matter – and how to make sure your systems back your team, not the patient 😱 Confession Corner: a Dental nurse’s April Fool’s Day prank that nearly gave an associate a breakdown 🚫 Banned Word: “Free” – why we’re swapping it for “complimentary” and what language really says about your brand   Link to send in your confession Link to send in your question for the Horton Hangout   Links you may find useful Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram

This week Laura and Leanna reflect on their brand-new look, fresh colours and all — and why their latest rebrand brings everything full circle. They also chat about business cards, supermarket substitutions, name-blanking etiquette and how Ocado has changed Laura’s life (sort of). The Hangout Question of the Week dives into why it’s so important that the Treatment Coordinator sees the patient first. Laura shares a masterclass in patient experience, patient psychology, and the subtle difference between being helpful and accidentally becoming “the salesperson”. This week’s banned word? A classic that instantly makes your practice feel outdated. And as for Confession Corner — let’s just say it’s one of the most memorable moments yet. In this episode: 🎨 The big rebrand – what inspired it, and why green, circles and the letter L are all part of the story 🛒 Supermarket substitutions, Tesco-induced marital arguments, and the magic of Ocado (not an ad… unless they want to) 📇 Are business cards dead? Laura isn’t convinced — and explains why her husband’s wrong (again) 🤷‍♀️ Blank on someone’s name? Leanna and Laura share their go-to tricks (and confessions) 🗣 Hangout Question of the Week: Why does the TCO need to see the patient first? 💬 Laura breaks down the full patient journey: rapport, scanning, managing bad news, and avoiding the “hard sell” moment 🔁 Why skipping the start of the workflow derails everything — and makes it harder for patients to say yes 😳 Confession of a TCO: “Can I [BLEEP] with my aligners in?” 🚫 Banned Word: “Waiting Room” – why no one wants to wait, and how to rethink your patient space 🪑 From “patient area” to “lounge” — tips for making even basic spaces feel considered 🍜 Why Laura refuses to eat at Wagamama — and the agony of chewing noises in public   Link to send in your confession Link to send in your question for the Horton Hangout   Links you may find useful Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram

This week, Laura and Leanna answer two big listener questions – starting with what to do when your associates resist the Treatment Coordinator (TCO) role, even though it’s clearly beneficial. From communication and workflows to mindset and motivation, they cover it all. Next up: managing your mates. What happens when a dental nurse steps up to practice manager – and suddenly has to lead her friends? They get honest about leadership, friendship boundaries and what really separates good managers from great ones. Then it’s time to ban not one but two common words in dentistry – both of which carry more negativity than you might think. And finally, Confession Corner is back… with a thud. Literally. In this episode: 🤝 A listener asks: how do I get my associates to use a TCO when they don’t see the value? 📈 Laura explains why the issue might be communication – or the workflow itself 🧠 Why most resistance is about control or misunderstanding – and why a trial is the best way forward 👩‍⚕️ Second question: “I’ve become the PM after 11 years as a nurse – how do I manage people who are also my friends?” ⚖️ Leanna shares her own experience navigating friendship and leadership 💬 Why leadership is the skill most practice managers are missing – not management 🚫 Banned Words: “Unfortunately”   2. “Case” 🩺 Confession of a Dental Nurse: Fainting 😵 Leanna adds a surprise twist: she fainted at a ...... Link to send in your confession Link to send in your question for the Horton Hangout   Links you may find useful Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram

This week, Laura and Leanna are fresh from the ADI Team Congress and full of energy. From co-presenting treatment coordination to discussing the challenges of being a speaker and a parent, this episode is packed with professional insight — and personal honesty. They also dive into a new banned phrase, help a TCO navigate a tricky dentist dynamic, and wrap up with a confession that’s part horror film, part dental drama.   In this episode:  🎤 ADI Team Event recap – what it’s like to co-present live, and how events can be better planned to support working parents and female speakers  💡 Banned Phrase: “When would you like to come in?” — why this seemingly polite question hands all the power to the patient (and ruins your diary)  🗓️ Laura breaks down the right way to lead a conversation at reception, protect the diary flow, and avoid the dreaded mid-block appointment chaos  🦷 Hangout Question: “One of my dentists refuses to treatment plan with me. What do I do?”  🙋‍♀️ Laura shares exactly how to lead a constructive conversation using the 7 Habits framework — and why coming with solutions is key to being heard  💬 Leanna adds insight on emotional reactions, dentist guilt, and building buy-in by showing the true value of collaboration  🌿 Product Spotlight (not an ad!): Tooth Angel — the duo review a new eco-friendly oral care kit sent to them, including breath spray (perfect for lectures) and a travel-ready soft toothbrush  😱 Confession of a Dental Nurse: a mid-treatment horror story with a very unsuspecting patient.  Link to send in your confession Link to send in your question for the Horton Hangout   Links you may find useful Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram

In this episode of the Horton Hangout, Laura shares her unexpected journey into dentistry – a tale of cold bus stops, fish and chips, and an NHS dental practice that kick-started it all. Meanwhile, Leanna tackles a listener's question about confidence in new roles, and the pair dive into the difference between managing and leading a team. Oh – and there’s a very curly surprise in this week’s Confession Corner. In this episode: 🎓 Laura’s honest story of how she stumbled into dental nursing 🚌 Why travel & tourism college didn’t last – and what fish & chips have to do with dentistry 🦷 The doctor who believed in investing in his team – and sent Laura straight to radiography class 🚫 Banned Word: “Just” – and why it has got to go from dental language 🔇 The running commentary at reception that makes things worse (and what to say instead) 📎 Coworker Nickname of the Week 👩‍💼 A listener’s question: “I’ve been offered a new role, but I don’t feel confident” – Leanna and Laura share personal stories and advice on secondments, imposter syndrome and honest leadership 👑 Why real leaders don’t micromanage – and how to stop ruling with an iron fist 🤝 Blame-free culture: why it’s essential for a happy and high-performing team 😬 Confession of the Week: A dental nurse finds a ....... Link to send in your confession Link to send in your question for the Horton Hangout   Links you may find useful Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram

This week’s episode is a rollercoaster of awkward confessions, heartfelt honesty, and real talk about running a dental practice. Laura and Leanna dive into everything from changing the word “patient” to “client’, to the power of transparency in financial targets, and a dental nurse’s accidental – and audible – bodily moment mid-root canal.  In this episode:  🇮🇪 Leanna’s back from another fab trip to Ireland – full of energy, insight, and interactive learning  🦷 Laura shares a behind-the-scenes look at her patient experience evaluation days – and how one Monday morning went completely off the rails  💻 Why one dentist’s interactive TV during assessments absolutely wowed Laura  🚫 Banned Word: “Patient” – should we be using “client” instead? Laura explains why it matters, and the responses she’s had from both ends of the spectrum  📊 Hangout Question: Which KPIs matter most for the whole team – and how do you actually get people to care?  😂 Confession #1 (Dental Nurse): A mid-treatment fart that echoed through the surgery – and was very much owned  😱 Confession #2 (Practice Manager): When your best friend applies for a job… and accidentally CCs the boss  Link to send in your confession Link to send in your question for the Horton Hangout   Links you may find useful Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram

In this powerful and hilarious episode, Laura and Leanna blend heartfelt discussion with their trademark humour. They open with a moving conversation about miscarriage rights, share banned words that sabotage patient trust, and dive into workplace stories you genuinely won’t believe – including lollipops, expensive sofas, and a nurse accidentally declaring “love you” to a patient. In this episode:  Leanna reflects on a brilliant training trip to Ireland – and why interactive clients make all the difference ⚖️ Did you know there’s no bereavement leave in law for miscarriages under 24 weeks? Laura breaks down what’s changing — and why it matters deeply to the dental profession 💔 Women suffering in silence at work, and the role clinic owners play in emotional support ❌ Banned words alert: “Policy” and “Check-up” get the chop — and Laura’s got a hilarious rug doctor story to prove her point 🗣️ The case for saying “system”, “routine assessment” or “dental health review” instead 🐌 When a team member is painfully slow — and why that doesn’t fly in dental nursing 😂 Coworker nicknames  😳 Confession: Lollipops, bodily fluids & water theft at closing time 😬 Confession: Dental nurse accidentally says “love you” to a patient… in front of the whole waiting room 📢 Reminder: Share your own anonymous confession — we need more Link to send in your confession Link to send in your question for the Horton Hangout   Links you may find useful Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram

In Episode 3, Laura and Leanna are back with plenty of laughter and a side of chaos. From speaking surprises (this btw was a wind up) to patients storming in and swinging shirts over their heads — it’s a wild one. Laura teases that Leanna might be speaking at the Dentistry Show, Laura’s idea of having a joke. She did confess to this wind up when filming wrapped up for the day! They dig deeper into banned phrases in dental practice (hint: "take a seat" is out), explore the controversial plan to get teachers brushing kids’ teeth, and unpack a listener question about transitioning a dental nurse into a TCO role — including how to handle pay, responsibilities and expectations. In this episode: 🎤 Laura jokes that Leanna might be speaking at the Dentistry Show — but don’t worry, she was only winding her up (Laura!). All in good fun — and yes she sets the record straight in the show notes! 🛎️ A story about the world’s most memorable waiter and secret hotel stays ❌ Banned Word of the Week: “Take a seat” — say “make yourself comfortable” instead ☕ Offer a “refreshment”, not “a drink” – language matters in patient care 🚽 Why “bathroom” sounds better than “toilet” in a dental setting 🪥 News: Should teachers teach tooth brushing in schools? Laura & Leanna debate 🧒 Neglect vs. lazy parenting — and what’s really behind poor oral hygiene in kids 📚 Laura’s oral health awakening & teaching Cub Scouts via Yellow Pages 😂 Funny co-worker nicknames: Lantern, Motion Sensor, Foreskin 😱 Confessions: Shirt-swinging protester and cake-stealing “non-verbal” guest 🚨 Crime scene confession — when Monday morning starts with a broken door and blood 👩‍⚕️ Listener Q: Transitioning a dental nurse to a TCO – how to do it properly 💷 Pay bands, training periods, and how to have difficult conversations the right way Links you may find useful Link to send in your confession Link to send in your question for the Horton Hangout Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram

In this episode of The Horton Hangout, Laura and Leanna open up about the real-life juggle of parenting, running businesses, and staying sane. They continue the banned words in dentistry conversation (spoiler: hygiene might be doing more harm than good) and share side-splitting workplace confessions — including the mystery of a pair of rogue knickers and a dentist who really should’ve chosen his words more wisely. What you'll hear in this episode: 🤹‍♀️ The juggle of business and motherhood – and why empathy is everything ❤️ Husband appreciation voice notes (private but powerful!) ❌ New “banned word” alert: why saying hygiene appointment might put patients off ☎️ From “follow-up” to “care call” – making post-treatment contact feel positive and professional 🤣 More hilarious co-worker nicknames (featuring Teflon, Kit Kat and Wheelbarrow) 😳 Confessions of a dental nurse: the worst job ever — and the infamous “suck” story 🩲 A jaw-dropping tale involving a patient, a child… and a pair of knickers 📱 This week’s hot topic: Should WhatsApp be banned in dental practices? Laura and Leanna debate the pros, cons, and culture clash Links you may find useful Link to send in your confession Link to send in your question for the Horton Hangout Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram

Welcome to the debut episode of The Horton Hangout!   🎉 Laura and Leanna kick things off by sharing personal stories from their careers in dentistry, hilarious workplace nicknames, words they believe should be banned from dental practices, and insights into managing part-time roles post-maternity leave.  In this episode:  💬 Catching up on recent travels and time spent together in Scotland  🦷 Leanna’s journey into dental nursing and beyond  🚫 The words they recommend are banned from dental practices   😂 Laugh-out-loud nicknames for co-workers   😳 Confessions of a.. Practice Manager and TCO  🤱 Advice for handling flexible working requests after maternity leave  🧠 Why high-responsibility roles may not suit minimal part-time hours  🌟 Final thoughts: professional boundaries, proactive leadership, and setting the right tone in practice culture  Timestamps: 00:00 - Welcome to The Horton Hangout  00:18 - Catching up & recap  01:19 - Reflections on recent team event  03:39 – Leanna’s path into dental nursing  10:12 - Banned words’  20:25 - Funny coworker nicknames   22:13 - Confession: Interviewee refused to leave – police were nearly called!  29:06 - Confession: TCO diary mix-up leads to mistaken identity  35:29 - Listener question: Managing part-time staff after maternity leave  42:13 – Leanna’s story: Stepping away after baby number two  43:15 - Closing thoughts & outro  Our links: Link to send in your confession Link to send in your question for the Horton Hangout Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram

Join Laura Horton and Leanna Best for a light-hearted catch-up where dentistry talk meets real-life banter. No guests, no scripts — just honest conversations, laughs, and a few surprises. Tune in for our popular features, such as Banned Words and Confessions, where dental professionals share their funniest, most shocking, and downright gross stories for us to read aloud. Fresh, fun, and a little bit cheeky — welcome to the new Horton Hangout podcast 2.0 for the dental team and industry.

Joe worked for 10 years in dental media. For the past 3 years he has owned Catalyst, which supports dental companies with their sales and marketing. He also runs the 'Future of Dentistry Summit' and the 'Fast Tracking Your Future' programme.   5 Areas of Passion Understanding the dental trade Publishing in modern times How to win awards How to best market The importance of networking https://www.horton-consulting.com catalyst-agency.co.uk  catalystsalesandmarketing.com https://www.instagram.com/joelovettcatalyst 

This month I had the to pleasure to Hangout with Cat Edney. Cat and I have bonded over a love of multidisciplinary care, utilising skill sets of hygienists and therapists, and of course treatment coordination.   Cat has answered questions on the implementation of dental therapy into practice, how to successfully support the therapist and bring them into the team. In addition Cat has given many top tips to help the dental team embrace therapy and make it a success.   About Cat: Award winning Dental Hygienist and Therapist, Cat Edney, has over ten years of experience working in specialist and private practice where she has developed a passion for soft skills training and multidisciplinary team working in the Dental Setting. With a focus on providing personalised care for patients, she takes a holistic approach to dental disease prevention.   Cat is passionate about soft skills and empathetic dentistry and has written for multiple dental publications as well as speaking on the subject of utilising dental hygienists and therapists full skill sets. Cat additionally supports dental Hygienists and therapists in online mentorship programmes.   www.horton-consulting.com   Cat's socials: https://www.thegentlehygienist.co.uk https://www.instagram.com/cat_londonhygienist/    Links from the discussion: https://www.instagram.com/emily_dentaltherapist/ 

This month I have the pleasure of hanging out with Mikey Bateman.   Mikey is an award winning practice manager, and has been the business manager of Fergus and Glover for well over 15 years now.   Fergus and Glover have two sites in Scotland a good 150 miles apart and have won multiple awards over the years.   Mikey is an admin of the Facebook group The Dental Practice Managers Forum and he is a freelance consultant for Agile (formally Code / iComply)   In this podcast Mikey has answered questions that our listeners have sent in and he  answers them all beautifully by sharing his top tips for entering awards, developing your career as a practice manager, including gaining the knowledge to help you excel if you are a manager from outside of the profession.   In response to your questions and Instagram polls Mikey shares his top tips on hiring and firing, motivating a team as well as how to deal with the bad days in practice management.     Links to support you following our conversation:   Instagram @laurahorton1 @Mikey_abz https://www.facebook.com/hortonconsulting https://www.facebook.com/groups/thedentalpracticemanagerforum    Courses: https://www.bdia.org.uk/bdia-certification    PDA in Practice Management:  https://www.sqa.org.uk/sqa/35070.html https://learn.nes.nhs.scot/10823/dental-care-professionals/practice-managers   Health & safety course:   https://iosh.com/training-and-skills/iosh-training-courses/managing-safely/  

In this podcast Laura had the honour to hangout with Rachel Jackson. Rachel is the founder of Superior Smiles in Knutsford, Cheshire. Her last 17 years have been a journey of discovery, learning, upskilling, and refining in the field of dentistry. She has over 12 years’ experience as a practice manager and treatment coordinator and 3 years ago she accomplished her goal of opening a practice where the patient is at the centre of every thought process. Having worked alongside many highly skilled clinicians in high-end private practices has given her the insight, knowledge and experience to work with her team in delivering a professional, positive, and comfortable end-to-end experience for every patient. Rachel is extremely passionate about dentistry and feels privileged to work within a profession where she can make a true difference to people’s lives. Our listeners sent in some great questions around: Top tips for setting up your own practice? If you had to do it all again….would you still set up a squat practice? Rachels instagram, posts and her creative ideas Sacrifices over the last 3 years in business  Top tips for finding a dentist to work alongside you as a non-dentist owner Time management Dental photography Laura and Rachel also discussed how important it has been to have clinical knowledge (of advanced procedures such as smile makeovers and rehab) in Rachel's role as a TCO, and practice owner.   Laura’s details: horton-consulting.com  https://www.facebook.com/hortonconsulting   https://www.linkedin.com/in/laurahorton/   https://www.instagram.com/laurahorton1    Rachel’s details: https://superiorsmiles.co.uk  https://www.instagram.com/superiorsmilesknutsford/  https://www.instagram.com/missrachelj/           

Welcome to season four of the Horton Hangout podcast! This season I am joined by different guests and this month Holly from the Social Drive has kicked off the season and answered your social media and branding questions beautifully.   Holly and her business partner Chelsea have both been successfully helping dentists build their brand and follower lists for many years. Holly's agency ‘Drive' operates in a really unique way, utilising video content in a way I have not known before for social media. This year Chelsea and Holly teamed up and are now Social Drive. Their clients are the UK's leading dental clinics and clinicians. Instagram www.instagram.com/socialdriveuk   www.instagram.com/laurahorton1   www.horton-consulting.com

Esther is the owner of two dental practices, is a mother of 3 and has a business in reflexology. Esther is the owner and founder of Visage Dental Spa and had a vision whilst training at Dental Collage of opening her own dental practice. Esther was training as a dental hygienist and wanted to create a practice that was different, more than just a dentist. She was passionate about dental hygiene and education and wanted her practice to be hygiene led, focused on prevention. Now the vision has become a reality. Visage Dental Spa Harpenden was brought to reality in June 2016. The team ensure every hygiene appointment not only cleans, brightens and whitens teeth but also focuses on educating clients to maintain a healthy mouth. All of the dentists are carefully selected to deliver a professional, caring service. They offer patients not only examinations but cosmetic procedures to help people feel confident about their smile. Esther is determined to create a space where people want to come with their families to keep their teeth and gums in prime condition. Esther's attention to detail and passion to encourage people to "love their smile" is reflected in the spa style of practice she has created. From the moment you walk in the door it feels different, the smell, the welcome and the environment is relaxing. Hence the ‘spa’ like environment In May 2019, Esther took over a Periodontal and Implant referral practice in St Albans. The staff are continuing to work alongside her and she has brought new specialists to the team, dentists, hygienist, nurses and treatment co-ordinators to ensure the 5 star service is continued.  http://horton-consulting.com http://visagedentalspa.co.uk

Nadim is a dedicated and enthusiastic dental surgeon with a proven track record in delivering the highest standards of care. Skilled in the use of sedation and hypnotherapy and aesthetic and implant orientated treatments. Roles: Practice owner, manager and dentist Location: Preston, Lancashire Key facts: Dad to twins boy and girl, opened a squat private practice in sept 2008 and the twins were born November 2008. Read an estimated 500-600 books in the last 8 years on personal development, psychology, business and marketing. Nadim qualified from Liverpool University in 2001, completed a diploma in Implant dentistry and has a Masters in Implantology. Nadim has invested over £100,000 in his post grad training and over £30,000 on personal development and training (non dental related). Is a trained NLP practitioner with Paul Mckenna training. Learned to Code and programme in spare time and built first practice website in 2001 before many dental practices were online. He is working hard with the local community promoting oral health. Outside dentistry, he enjoys spending time with his family, computing/internet, keeping fit and personal development.

In our 4th edition of the Horton Hangout Guest we are pleased to hangout with Dr Andy Denny. Roles: Practice owner with Dentist wife Becky who is co-owner and business manager / Dentist Location: Somerset, England Key facts about Dr Denny: Served as a Royal Navy Dental Officer for 7 years Set up their private practice from nothing but a ‘squat’ 15 years ago and have grown it into a regionally renown centre for multi-disciplinary cosmetic and implant dentistry Andy has been an examiner for the Faculty of General Dental Practitioners at the Royal College of Surgeons in London Has spoken nationally and internationally on orthodontics, implants, composites, multi-disciplinary dentistry and treatment planning Has won 3 Aesthetic dentistry awards for ‘Full Mouth Restorative Case’ and ‘Orthodontic Case – Fixed Braces (Adult)’ as well as being highly commended as Best Aesthetic practice Andy works 3 1/2 days a week clinically with other time spent on the business or teaching/mentoring. He avoids dentistry in the evenings and weekends and has always spent as much time as he can supporting his children with their sports/clubs/hobbies. https://www.horton-consulting.com/courses/dentistry-academy/  https://www.twenty2dental.com/meet-the-team/ 

Key facts about Neil and Fiona Neil’s dental career began as a technician Neil is an examiner for the BACD accreditation examinations, he is accredited himself, one of the first 8 dentists to achieve this. He has an MSC in Implantology and has won multiple awards for his clinical dentistry. Fiona is a highly intelligent lady, she comes from a nursing background has been instrumental in creating the brand to support her husband's dentistry and has grown the practice from two to six surgeries and developed team leaders in the business to support different areas. This podcast is full of their top tips to help you in career, team development and business development.

In our second edition of Horton Hangout Guest we are pleased to hangout with Dr Sarah Jane Dunne. Sarah Jane answers some amazing questions and really displays her passion for dentistry in this podcast. Roles: Practice owner with dentist husband Ray / business manager / Dentist Location: Dublin, Ireland Key facts about Dr Dunne: She celebrates surviving 20 years in the dental sector  Dr Dunne has transitioned from a clinical role to a non-clinical role mid-career She believes in embracing the power of systems in dental practice to reduce stress, increase productivity and happiness for the whole team, ensuring your practice can run smoothly whether you are there or not. Dr Dunne believes in building a dental practice that is a truly profitable business, not just a job where you work for a crazy boss… yourself!  

In our first edition of the Horton Hangout Guest we are pleased to hangout with Emma and have her share her many top tips for business and life success with you. Roles: Practice owner with Dentist husband Rhodi / business manager / Practice Manager / dental business consultant and trainer Location: Devon, England Key facts about Emma John: Emma was the first person to win two Practice Manager of the Year awards from two completely different dental industry bodies within 12 months of each other! Emma has flown ‘back seat’ in a Red Arrows Hawk Aircraft and was at the time the youngest ever dental practice manager in the Royal Air Force, running a dental practice at a main strike command flying base. Alongside her husband they purchased a dental practice going against all advice from their Accountants who advised them it was failing miserably. Not only did they turn it around but they also turned it a stunning, profit making, multi award winning practice that is noted as a flagship for many in the industry. Emma is a mum of four very successful children and is incredibly happily married, she survived the ups and downs of no work/life balance whatsoever in the early days and still believes she has one of the best jobs in the world.