EPISODE · Jun 29, 2023 · 38 MIN
Episode 3: Why many retailers are failing to deliver an excellent customer service experience
from Retail Untangled · host Inside Retail
We see many retailers focusing on omnichannel through the lens of the business or marketing -- buzzwords like seamless, personalised or unified -- but what is the perfect omnichannel experience for customers?Amie Larter spoke to Michael Tutek, Founder and CEO of retail experience platform Preezie, to find out.
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Episode 3: Why many retailers are failing to deliver an excellent customer service experience
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