Episode 30: Improving Customer Experience, Part II

PLEASE LISTEN TO PART I FIRST. In the first episode of 2023, we have an open discussion with our consumer panelists about what businesses can do to improve their overall customer experience. It's a new year, so it's time to start making some resolutions for your business! Focus on what areas of customer service and front-end operations either need improving or could be fine-tuned better. Hear from consumers themselves what they have to say to you, the business owner!