Episode 36: Toolbox Tuesday-First 400 FO Program Week 2
from Pivot Dental Solutions Hosted by Jennifer Paxton
Welcome back to Toolbox Tuesday at Pathway Dental Solutions! In this second installment of our First 400 training program, we delve into the critical skills that transform our new front office team members into confident contributors. Join us as we continue our step-by-step exploration of our accelerated onboarding journey, reducing training time from six months to just 60 days. This week, we shift our focus to the vital role of treatment presentation. Discover how we ensure every team member, regardless of background or experience, is cross-trained in this essential skill. Learn our strategies for overcoming the intimidation factor when engaging patients in treatment and financial discussions, fostering a seamless flow in patient care. Explore the importance of communication within our practices, and how clear, consistent communication enhances patient confidence and the perception of our buttoned-up systems. We’ll also address the early objections new team members face, from managing emergencies to navigating complex payments, all while building their confidence and mastery. Whether you're new to the dental field or looking to optimize your practice's training protocols, this episode provides invaluable insights to enhance onboarding and patient interactions. Don't miss out on learning how to support your team in delivering exceptional service and driving office success! Tune in to uncover how we guide new team members in mastering these key aspects by week two.
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