Episode 39: The Customer is Always Right...Even If They Wave Red Flags? 🚩

Send us Fan MailJoin hosts Jen, a seasoned professional horse trainer and rider, and Karen, a dedicated horse show parent and former client of Jen's, as they dive into the fascinating world of horse training and client relationships in this week’s episode. In a fun and insightful game they call “Red Flag, Green Flag, Pink Flag,” Jen presents various scenarios to Karen, who helps determine whether each situation is a red flag (a serious concern), a green flag (a positive indicator), or a pink flag (somewhat concerning but requiring more information). This week, they're focusing on potential red flags that clients might display when “interviewing” a new trainer or barn. Tune in as they explore examples like:- Clients who frequently change trainers or barns (the infamous barn hoppers)- Enthusiastic clients eager to showcase their horse knowledge- Those with extensive wardrobes for their horses or an overwhelming number of supplementsWhether you're a trainer, a client, or just a horse enthusiast, this episode is packed with valuable insights to help you navigate the trainer-client dynamic. Don’t miss it!🎧 **Listen now and discover how to spot the flags that could impact your equestrian journey!**Support the show