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Jan 19, 2025 4 min

Episode 4: Mastering Your Product Knowledge

from Smoke Break - Sales Associates Hosted by Mike Hernandez

Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for building your product expertise and using it to create better customer experiences. Learn how to transform basic transactions into valuable customer interactions through deep product knowledge. Episode Overview Learn essential skills for: Building comprehensive product knowledge Using expertise to enhance customer service Making informed product recommendations Creating value through product insights Product Knowledge Essentials Master knowledge of: Snack options and varieties Beverage selection and uses Special dietary products New items and promotions Price points and value deals Customer Service Applications Learn how to: Match products to customer needs Answer product questions confidently Make relevant recommendations Share product features effectively Guide customer decisions Recommendation Strategies Discover techniques for: Suggesting complementary items Identifying customer preferences Offering value-based options Highlighting promotions Creating solution-based sales Professional Development Tips Practical approaches to: Learning new product details daily Building category expertise Staying updated on promotions Understanding product benefits Developing confidence in recommendations Sales Associate Action Item This week's knowledge-building task: Select one store section to master Learn all product details in that section Practice sharing product information Document customer questions Build expertise progressively Resources Mentioned Visit cstorethrive.com for additional training resources Next Episode Preview Coming up: Advanced selling techniques and product knowledge applications. "Smoke Break" delivers weekly insights for convenience store sales associates in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #CustomerService #RetailTraining #ProductKnowledge #CareerDevelopment #SalesAssociate

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Episode 4: Mastering Your Product Knowledge

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This episode is 4 minutes long.

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This episode was published on January 19, 2025.

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