Episode 4: Miscommunication & Mortifying Mistakes

In this powerful and hilarious episode, Laura and Leanna blend heartfelt discussion with their trademark humour. They open with a moving conversation about miscarriage rights, share banned words that sabotage patient trust, and dive into workplace stories you genuinely won’t believe – including lollipops, expensive sofas, and a nurse accidentally declaring “love you” to a patient. In this episode:  Leanna reflects on a brilliant training trip to Ireland – and why interactive clients make all the difference ⚖️ Did you know there’s no bereavement leave in law for miscarriages under 24 weeks? Laura breaks down what’s changing — and why it matters deeply to the dental profession 💔 Women suffering in silence at work, and the role clinic owners play in emotional support ❌ Banned words alert: “Policy” and “Check-up” get the chop — and Laura’s got a hilarious rug doctor story to prove her point 🗣️ The case for saying “system”, “routine assessment” or “dental health review” instead 🐌 When a team member is painfully slow — and why that doesn’t fly in dental nursing 😂 Coworker nicknames  😳 Confession: Lollipops, bodily fluids & water theft at closing time 😬 Confession: Dental nurse accidentally says “love you” to a patient… in front of the whole waiting room 📢 Reminder: Share your own anonymous confession — we need more Link to send in your confession Link to send in your question for the Horton Hangout   Links you may find useful Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram