Episode 459: Never Lose An Employee Again with Joey Coleman

In this episode of The Above The Business Podcast, Bradley sits down with best-selling author and customer/employee experience expert Joey Coleman. Known for helping companies like Zappos, Volkswagen, and NASA turn new hires into loyal team members, Joey breaks down how you can dramatically improve retention in your business—not by adding more perks, but by transforming your first 100 days.They explore the "Eight Phases of the Employee Journey" that Joey outlines in his latest Wall Street Journal bestseller, Never Lose an Employee Again. You’ll learn how to:Make your new hires feel welcome and confident on Day 1Eliminate first-week drop-off and ghostingMove from transactional hiring to transformational engagementDesign a memorable employee experience that drives performance and loyaltyWhether you're an overwhelmed business owner, a leader trying to grow a team, or just tired of losing great people, this episode is a blueprint for retaining top talent and designing a business that runs without you.🔑 In This Episode You'll Learn:Why the employee experience starts before the first dayThe biggest mistakes leaders make in onboardingThe difference between hearing and listening to your teamHow to personalize recognition to increase loyaltyWhat small business owners can borrow from companies like Zappos and WhirlpoolHow Joey’s First 100 Days® framework transforms culture and retention👤 Meet Joey Coleman:Joey Coleman helps organizations keep their people—both customers and employees. With two best-selling books, including Never Lose an Employee Again, and a client list that includes Whirlpool, Principal Financial, and Volkswagen Australia, Joey is one of the world’s leading voices on designing exceptional experiences. He’s spoken on all seven continents and has a track record of making big impacts through creative strategies that turn first impressions into lasting loyalty.📚 Resources & Links:Joey’s Website: https://joeycoleman.comGet the book: Never Lose an Employee Again https://joeycoleman.com/books/never-lose-an-employee-again/🗓️ Don’t Miss This If:You’re tired of hiring and re-hiring for the same rolesYou want a team that’s fully bought in, not just clocking inYou’re ready to stop surviving and start designing a business that runs without youThanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we’re just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we’ve got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Don’t forget to visit club.capital and mention you heard about us on the Above The Business podcast!