Episode 5: Farting, CVs & Financial Reality in Dentistry

This week’s episode is a rollercoaster of awkward confessions, heartfelt honesty, and real talk about running a dental practice. Laura and Leanna dive into everything from changing the word “patient” to “client’, to the power of transparency in financial targets, and a dental nurse’s accidental – and audible – bodily moment mid-root canal.  In this episode:  🇮🇪 Leanna’s back from another fab trip to Ireland – full of energy, insight, and interactive learning  🦷 Laura shares a behind-the-scenes look at her patient experience evaluation days – and how one Monday morning went completely off the rails  💻 Why one dentist’s interactive TV during assessments absolutely wowed Laura  🚫 Banned Word: “Patient” – should we be using “client” instead? Laura explains why it matters, and the responses she’s had from both ends of the spectrum  📊 Hangout Question: Which KPIs matter most for the whole team – and how do you actually get people to care?  😂 Confession #1 (Dental Nurse): A mid-treatment fart that echoed through the surgery – and was very much owned  😱 Confession #2 (Practice Manager): When your best friend applies for a job… and accidentally CCs the boss  Link to send in your confession Link to send in your question for the Horton Hangout   Links you may find useful Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram