Episode 52: From Luxury Fashion to Tech – Rethinking Customer Experience After the Sale

Vanessa Jacobs is the CEO and Co-Founder of Circulo, a technology company helping brands transform the post-purchase customer experience through a unified platform for warranties, repairs, trade-ins, re-commerce, and customer engagement. Her work focuses on helping retailers build stronger customer relationships long after the initial sale. Before founding Circulo, Vanessa founded The Restory, one of Europe's pioneering luxury fashion repair businesses. Working with brands such as Harrods, Selfridges, Farfetch, and Manolo Blahnik, she gained first-hand experience in scaling service businesses, building enterprise software, and identifying new opportunities at the intersection of ecommerce, sustainability, and customer experience.