Episode 59: 2020 holiday shopping season: Make or break for retailers

In the season two finale, Mintel retail experts look ahead to the winter holidays. We know there is a willingness from consumers to have a good holiday season, given the events of the last year, but what barriers could stand in their way? How important are cleanliness, safety, and convenience? With discounting now expected, how else can retailers show value? Experiences were a popular gift in 2019; how will that evolve this year given social distancing restrictions? The consumer experts share their opinions and make recommendations for how retailers should engage with consumers during the festive time of year. Host: Samantha Dover (Senior Beauty and Personal Care Analyst, Mintel Reports UK).Guests: Nick Carroll (Associate Director, Retail, Mintel Reports UK),Alexis DeSalva (Senior Research Analyst, Retail and eCommerce, Mintel Reports US).