Episode 59: Mind the Gap: The Human Connection in a Digital Screening World

Send us Fan MailIn this international edition of Behind the Screens, I’m joined by the leadership team of the PBSA Europe & Africa Council: Martin Hardy, Will Hogarth, and Sally Ott-Lacoste.We explore how each of them entered the background screening industry, what keeps them passionate about it, and how the industry continues to evolve across Europe and Africa. We also preview the upcoming PBSA Europe & Africa Summit in London and discuss why this event is becoming essential for professionals who want to grow their network, knowledge, and global impact.Beyond compliance and accreditation, this episode is about leadership, community, adaptability, and the human responsibility behind screening.In This Episode, You’ll Learn:How Martin, Will, and Sally entered the background screening industryThe evolving role of startups, tech innovation, and social media vettingWhy trust, honesty, and context are essential in screeningWhat PBSA represents across Europe and AfricaHow global accreditation strengthens best practicesWhat makes the PBSA Europe & Africa Summit a must-attend eventWhy networking is not optional if you want to grow in this industryHow to build meaningful connections, even with competitorsThe biggest lessons these leaders have learned about integrity and fairnessWhy curiosity and adaptability are critical for long-term successWhat We Discuss About the PBSA Europe & Africa Summit  The 2026 Summit theme and agenda directionWhy education and networking are equally importantHow sponsors contribute to the long-term growth of the industryThe importance of walking away with new connections and fresh ideasWhy making one new meaningful relationship can change your careerThis Episode Is for You If:You work in background screening and want a global perspectiveYou’re considering attending the PBSA Europe & Africa SummitYou want to move into leadership roles within the industryYou’re building or growing a screening businessYou believe screening is about more than data; it’s about responsibilityYou want to stay relevant in a rapidly evolving regulatory and tech landscapeWe also lighten things up with a speed round covering mentors, proud moments, life outside screening, Lindy Hop dancing, sailing, and even brass band busking.This episode reminds us that behind every screening report is a human decision, and behind every successful screening company is a community.If you are part of this industry, this conversation is worth your time.See you next time on Behind the Screens.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200