Behind the Screens: Conversations with Background Screening Pros hosted by Les Rosen

Timothy Baxter is the CEO and founder of Baxter Research, a wholesale criminal research firm he built from the ground up in San Francisco in the mid-1990s and has since grown into what many in the industry consider the gold standard for court-based criminal research. He is currently rolling out a fully rebuilt AI-based system after four years of development, and splits his time between Florida, Reno, and West Virginia. Pro Conversation You Don't Want to Miss!How Tim went from calling in criminal court results from a phone booth to building an AI-based research system, and why he scrapped four years of work and started over to do it rightThe grandfather story that shaped Tim's entire worldview: a Depression-era decision made in a cornfield that ended with retirement at 50 and a quarter million dollarsWhat Zen and the Art of Motorcycle Maintenance taught him about not sacrificing your life for the rice, and why that stuck with him since he was 20Tim's landmark Massachusetts work: why the fractional search misses 326% more felony convictions than a countywide search, and how Baxter Research was the first to deliver volume countywide searches in that stateThe superbike school at Laguna Seca, the motorcycle trip through Iceland to the filming location of Oblivion, and what it looks like when you spend decades actually doing the things you said you would I've been in this industry a long time, and Tim Baxter was the very first person I ever met in it. So this one was personal for me, and I have to say, even after all these years, I learned things about this man I never knew.Tim's path to founding Baxter Research is one of the great origin stories in this industry: a pager, a phone booth, a trifold mailer with a Sherlock Holmes logo, and a trip to the library to find phone books from Fort Lauderdale and Texas. Before any of that, though, he spent his teens and early twenties traveling to more than 70 countries with just a backpack, a tie, and a jacket — courtesy of his mom's airline benefits. The same curiosity and grit that took him around the world is what built Baxter Research into a household name, and this conversation covers all of it.Subscribe wherever you get your podcasts so you never miss a conversation. Thanks to our sponsor, PreemploymentDirectory.com, publisher of Background Buzz and numerous other resources. And a special thanks to W. Barry Nixon.

I have to be honest with you, I was not sure what to expect going into this one. Four guests, a panel format, all of them colleagues and friends with each other. But within the first few minutes I knew this was going to be one of my favorite episodes.In this panel episode, Les Rosen sits down with the hosts of the Background Screening Collective to hear how the podcast got started, what it's really like to operate on the wholesale side of the industry, and why community, not competition, is the defining culture of background screening. The conversation covers career origin stories, the realities of regulatory frustration, why AI is reshaping entry-level roles, and the life lessons that keep them grounded through all of it.Pro Conversation You Don't Want to Miss!How the Background Screening Collective started from a PBSA conference moment when SAS realized almost no one in the industry knew who they wereThe wholesaler perspective on county criminal work being devalued, court access issues, and the Whac-A-Mole reality of government regulations affecting real people trying to get jobsMegan's candid advice that entry-level verifier roles are at real AI risk, and why now is the time to pivot toward product, sales, or operationsRobin on personal brand: your stock travels with you from company to company and industry to industry, so never stop building itFour very different fun facts: Jamie moved 18 times as a Navy brat, Robin can recite all English prepositions in alphabetical order, Megan has Ehlers-Danlos syndrome and is impressively flexible, and Izzy speaks three languages and has a motorcycle licenseSubscribe wherever you get your podcasts so you never miss a conversation. Thanks to our sponsor, PreemploymentDirectory.com, publisher of Background Buzz and numerous other resources. And a special thanks to W. Barry Nixon.

Send us Fan MailI have to be honest with you, I was not sure what to expect going into this one. Four guests, a panel format, all of them colleagues and friends with each other. But within the first few minutes I knew this was going to be one of my favorite episodes.In this panel episode, Les Rosen sits down with the hosts of the Background Screening Collective to hear how the podcast got started, what it's really like to operate on the wholesale side of the industry, and why community, not competition, is the defining culture of background screening. The conversation covers career origin stories, the realities of regulatory frustration, why AI is reshaping entry-level roles, and the life lessons that keep them grounded through all of it.Pro Conversation You Don't Want to Miss!How the Background Screening Collective started from a PBSA conference moment when SAS realized almost no one in the industry knew who they wereThe wholesaler perspective on county criminal work being devalued, court access issues, and the Whac-A-Mole reality of government regulations affecting real people trying to get jobsMegan's candid advice that entry-level verifier roles are at real AI risk, and why now is the time to pivot toward product, sales, or operationsRobin on personal brand: your stock travels with you from company to company and industry to industry, so never stop building itFour very different fun facts: Jamie moved 18 times as a Navy brat, Robin can recite all English prepositions in alphabetical order, Megan has Ehlers-Danlos syndrome and is impressively flexible, and Izzy speaks three languages and has a motorcycle licenseSubscribe wherever you get your podcasts so you never miss a conversation. Thanks to our sponsor, PreemploymentDirectory.com, publisher of Background Buzz and numerous other resources. And a special thanks to W. Barry Nixon.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

In this episode, Jamie walks us through her career path at GIS and HireRight, from her early days testing a national database to leading compliance and operations teams, and now stepping into delivery transformation. She shares the mentors who shaped her, the hard-won lessons she still carries, and how PBSA gave an introvert a surprisingly comfortable on-ramp into leadership and community. Pro Conversation You Don't Want to Miss!The mom-given advice that shaped how Jamie shows up at work every single day — assertive, not aggressiveWhy "you can't make everybody happy, but you can be fair" is the leadership principle that keeps her groundedHow she went from being terrified of networking to sitting on the PBSA Board, one task force at a timeThe certifications she hated studying for and is proudest of earning — including a Nevada PI license she had to fly out to getPractical advice for newcomers who want to grow but don't know where to start Pro Conversation You Don't Want to Miss!Subscribe wherever you get your podcasts so you never miss a conversation. Thanks to our sponsor, PreemploymentDirectory.com, publisher of Background Buzz and numerous other resources. And a special thanks to W. Barry Nixon.

Todd Higey is a background screening attorney based in Birmingham, Alabama with 28 years of legal experience. After a decade and a half of litigation work and nearly a decade as in-house counsel for ESS and Global HR Research, he now runs his own solo law practice serving CRAs, wholesalers, and data brokers across the country. In this episode, Les sits down with Todd for a conversation that covers the full arc of a legal career built on background screening. From the day a class action lawsuit landed on his desk and he walked it right back out the door, to the data-driven compliance strategy he has spent years building and sharing at PBSA, Todd brings the kind of hard-won perspective you only get from someone who has actually done the work. Pro Conversation You don't want to miss!Good compliance work often feels like proving a negative. You set up the infrastructure, the procedures, the forms and you never really know if it holds until the day it gets tested.Tracking FCRA lawsuits filed in federal court year over year is one of the smartest things an in-house lawyer can do. Data tells you what the plaintiff's bar is focused on. Anecdotes do not.Transparency with clients is not just good practice. It prevents the hard conversations later. If a client buys the more economical package, make sure they know exactly what that means before anything goes wrong.Before you hire a lawyer for your new screening company, hire someone who has actually worked the queue. Operations experience is the foundation everything else is built on.Get involved in PBSA government relations. The legislation being worked on right now affects every company in this space, and the people doing that work need support. Subscribe on Spotify or wherever you listen, and follow us on YouTube. Thanks to our sponsor, PreemploymentDirectory.com, publisher of Background Buzz and numerous other resources. And a special thanks to W. Barry Nixon.

Tammy Cohen is the founder and Chief Visionary Officer of Infomart and one of the most celebrated names in background screening. Known across the industry as the Queen of Screen, Tammy has spent over 35 years shaping how screening companies are built, led, and run.In this episode, Les sits down with Tammy for a conversation that is part origin story, part industry history, and completely entertaining. From quitting her job over a Glock handgun to writing one of the first checks to fund NAPBS, Tammy shares the real story behind Infomart, the lessons, the people, and the philosophy that has kept her going for decades.Pro Conversation You don't want to miss!Being invited to the founding table of NAPBS was a defining moment for Tammy. Validation from industry peers early on can shape your entire career trajectory.Go to every single booth at PBSA. You leave with industry knowledge and a new friend every time.Rub it and run. When problems hit, deal with it and keep moving. Dwelling on setbacks will not get you down the road.You do not have to know how to run a business before starting one, but you must learn fast. The operation side alone will not sustain a company.Building experts within your team is its own form of legacy. Infomart's average team tenure is 10 years, and that depth of experience is a real competitive advantage.Subscribe on Spotify or wherever you listen, and follow us on YouTube. Thanks to our sponsor, PreemploymentDirectory.com, publisher of Background Buzz and numerous other resources. And a special thanks to W. Barry Nixon.

In this episode, Patti walks me through her entrepreneurial journey, starting from a typing service with an IBM Selectric III at age 21 to building a successful background screening company, SPI (Select Personnel International). We dive into the early days of background investigations back in 1984 and how she transitioned from domestic PI cases to corporate screening.But what really impressed me throughout our conversation was her unique approach to leadership and team building. Patti reveals why she prioritizes hiring college students, why meeting people where they are matters, and how treating your staff like family leads to decades of loyalty. She's got employees who've been with her for 10, 15, and even 20+ years—that says something special about a business.Whether you work in the screening industry or are just curious, stick around for authentic, unfiltered stories you won't hear anywhere else. This is what Behind the Screens is all about.Key Takeaways:The Origin Story: How Patti turned a $300 investment in a typewriter into a thriving business with 21 employees.Industry Evolution: The transition from manual background checks in the 1980s to modern screening practices.Building Loyalty: Why Patti’s staff stays with her for 10, 15, and even 20+ years.Mentorship Matters: The value of hiring college students and high school interns to bring fresh energy into the workplace.Workplace Culture: How rewarding employees with company cars, vacations, and a supportive environment drives success.Did you enjoy my conversation with Patti? Make sure to subscribe to Behind the Screens on YouTube, Spotify, and Apple Podcasts so you never miss an episode! Leave a review and let me know your biggest takeaway from today's chat.Platinum Sponsor: PreemploymentDirectory.com, publisher of the Background Buzz!Connect with US:Les Rosen⁠- https://www.linkedin.com/in/lesterrosen/⁠Follow us on Spotify⁠: https://open.spotify.com/show/6cdoC8363EtwgDkHWocCXYSubscribe to our YouTube Channel⁠- https://www.youtube.com/@BehindtheSCreens200Have feedback, guest suggestions, or sponsorship inquiries? Reach out to me at [email protected]. I'd love to hear from you.

Send us Fan MailIn this episode of Behind the Screens, I sit down with an incredible panel of women leaders across the background screening industry to talk about how they built their careers, what keeps them engaged, and how the industry continues to evolve.What stands out is a shared theme: no one planned this career, but once they entered the industry, they stayed. Why? Because of the constant change, the investigative nature of the work, and the real impact on people’s lives.We also explore how women are shaping the future of screening through leadership, collaboration, and a more holistic approach to problem-solving.This is a conversation about growth, mentorship, and finding your place in an industry that never stands still.In this episode, you’ll learn:Why background screening becomes a long-term career for many professionalsHow curiosity and problem-solving drive success in the industryThe evolving role of women in leadership across screening organizationsWhy mentorship and community are critical for career growthHow PBSA supports education, networking, and industry standardsThe importance of collaboration, empathy, and listening in leadershipPractical advice for newcomers entering the screening industryThis episode is for you if:You’re building a career in background screening, HR, or complianceYou want to learn from experienced women leaders in the industryYou’re navigating career growth, leadership, or mentorshipYou’re curious how others built long-term careers in screeningYou want real-world advice on thriving in a fast-changing industryConnect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailIn this episode of Behind the Screens, I speak with Jennifer Daimon, VP of Compliance and In-House Counsel at AccuSourceHR. Jennifer’s journey into the background screening industry started in a way many professionals can relate to. What began as a job researching public records while she attended law school eventually turned into a long-term career built around compliance, investigation, and leadership.Jennifer shares how working in the industry while studying law shaped her perspective and prepared her for the complex legal and operational challenges that background screening companies face today. From navigating evolving regulations to advising clients and managing disputes, her role sits at the intersection of law, compliance, and business strategy.We also talk about the collaborative nature of the screening industry, particularly through organizations like PBSA, where competitors work together to solve shared challenges such as data access and regulatory changes.Jennifer offers thoughtful advice for newcomers entering the field, emphasizing the importance of curiosity, problem-solving, and never being afraid to ask questions. Her story highlights how unexpected career paths can lead to meaningful opportunities when professionals stay engaged, keep learning, and remain open to growth.And like many guests on this podcast, Jennifer reminds us that the people behind the screening industry often have fascinating stories outside of their professional roles.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailDan Shoemaker did not start in background screening. He began his career in politics and public policy, working on campaigns, serving in Virginia state government, and lobbying at the federal level.After 9/11, an unexpected opportunity led him into the screening industry. What he thought would be a short detour became a long and distinguished career.Along the way, Dan:Earned his MBA while working full time and raising young childrenLed business units with hundreds of employeesBuilt and integrated global screening operations across Europe and AsiaServed as Chair of PBSA during the launch of accreditationBecame CEO during a period of acquisitions and rapid growthNow serves as Chief Revenue Officer at AccurateHis journey is proof that careers are rarely linear. They are built by taking risks, saying yes to opportunity, and staying open to change.In This Episode, You’ll Learn:Why taking calculated risks is essential for long-term career growthHow to build a leadership path from inside your organizationWhat it really takes to scale screening operations globallyThe cultural differences in international business developmentWhy mentorship accelerates professional successHow PBSA helped shape the modern screening industryWhy background screening offers exposure to the world’s most influential companiesThe importance of staying adaptable in a rapidly evolving industryThis Episode Is For You If:You want to move into leadership within the screening industryYou are considering international expansion or global partnershipsYou are early in your career and unsure how to chart your next moveYou believe in mentorship and long-term professional growthYou want to understand how industry leaders think about risk and opportunityYou are involved with PBSA or considering deeper engagementOutside of screening, Dan is a lifelong drummer who plays in a 90s and 2000s cover band. He is also an avid surfer and a self-proclaimed train enthusiast, carrying forward a childhood passion inspired by his father.Leadership, for Dan, is not just about titles. It is about curiosity, balance, and continuing to grow in every season of life.If you are building your career, considering your next move, or simply reflecting on where this industry is headed, this episode will challenge and inspire you.Listen now to Episode 60 of Behind the Screens.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailIn this international edition of Behind the Screens, I’m joined by the leadership team of the PBSA Europe & Africa Council: Martin Hardy, Will Hogarth, and Sally Ott-Lacoste.We explore how each of them entered the background screening industry, what keeps them passionate about it, and how the industry continues to evolve across Europe and Africa. We also preview the upcoming PBSA Europe & Africa Summit in London and discuss why this event is becoming essential for professionals who want to grow their network, knowledge, and global impact.Beyond compliance and accreditation, this episode is about leadership, community, adaptability, and the human responsibility behind screening.In This Episode, You’ll Learn:How Martin, Will, and Sally entered the background screening industryThe evolving role of startups, tech innovation, and social media vettingWhy trust, honesty, and context are essential in screeningWhat PBSA represents across Europe and AfricaHow global accreditation strengthens best practicesWhat makes the PBSA Europe & Africa Summit a must-attend eventWhy networking is not optional if you want to grow in this industryHow to build meaningful connections, even with competitorsThe biggest lessons these leaders have learned about integrity and fairnessWhy curiosity and adaptability are critical for long-term successWhat We Discuss About the PBSA Europe & Africa Summit  The 2026 Summit theme and agenda directionWhy education and networking are equally importantHow sponsors contribute to the long-term growth of the industryThe importance of walking away with new connections and fresh ideasWhy making one new meaningful relationship can change your careerThis Episode Is for You If:You work in background screening and want a global perspectiveYou’re considering attending the PBSA Europe & Africa SummitYou want to move into leadership roles within the industryYou’re building or growing a screening businessYou believe screening is about more than data; it’s about responsibilityYou want to stay relevant in a rapidly evolving regulatory and tech landscapeWe also lighten things up with a speed round covering mentors, proud moments, life outside screening, Lindy Hop dancing, sailing, and even brass band busking.This episode reminds us that behind every screening report is a human decision, and behind every successful screening company is a community.If you are part of this industry, this conversation is worth your time.See you next time on Behind the Screens.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailIn this episode of Behind the Screens, I sit down with Marc Bourne, a true industry veteran who has been part of background screening since 1999 and is still deeply engaged in shaping its future. Our conversation explores what it really means to build a long, meaningful career in background screening, from courthouse research and private investigations to executive leadership and service on the PBSA Board of Directors.Marc shares why adaptability is not optional in this industry, how accreditation and professional standards elevate everyone, and why mentoring the next generation matters just as much as compliance and technology. We also step outside of screening to talk about his volunteer work solving cold cases, his passion for animal rescue, and a fun fact that no one sees coming.At its core, this episode is about people. The people we work with, the people we screen, and the responsibility we all carry to treat them with care, integrity, and respect.In this episode, you will learn:Why background screening is fundamentally a people driven industryHow Marc’s early work in courthouse research shaped his perspective as a CRAThe importance of adaptability and constant learning in a rapidly changing industryWhat PBSA accreditation really means and why it matters for CRAs of all sizesHow volunteering and mentorship strengthen both careers and the industry as a wholeWhy being present, curious, and engaged opens doors throughout your careerHow Marc balances executive leadership with volunteer work on cold case investigationsA surprising fun fact from Marc’s early life that you probably did not expectThis episode is for you if:You work in background screening and want to build a long, sustainable careerYou are new to the industry and looking for guidance on how to grow and stand outYou want to better understand the value of PBSA involvement and accreditationYou care about ethics, professionalism, and the human impact of screening decisionsYou believe mentorship, kindness, and integrity still matter in businessYou enjoy hearing real stories from people who have helped shape the industryIf you are looking for perspective, encouragement, and a reminder of why the work we do matters, this is an episode you will want to hear from start to finish.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailIn this episode of Behind the Screens, I sit down with someone I’ve long admired—Nick Fishman, co-founder of Employee Screen IQ and now a partner at iCubed Advisors. Nick is one of those rare people who brings equal parts insight, creativity, and humanity to everything he does in this industry.We talk about how he built and sold Employee Screen IQ, his early marketing innovations like Employee Screen University, and why background screening remains more than just a career for him—it’s a mission. Nick opens up about the mentors who shaped him, the importance of giving back, and what keeps him energized in this work after decades in the business.In this episode, you’ll learn:Why Nick sees background screening as a vital public serviceHow he turned thought leadership into a business advantage with Employee Screen UniversityThe role PBSA played in shaping his advocacy and industry involvementWhat he’s learned from mentoring others—and being mentored himselfHis advice for newcomers trying to find their place in this complex, rewarding fieldThis episode is for you if...You’re passionate about doing meaningful work in background screeningYou’re looking for ways to lead with both heart and strategyYou want to hear how one industry leader built a company with values at the coreYou’re new to the field and looking for career-defining wisdomConnect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailIn this episode of Behind the Screens, I speak with Kym Kurey, Chief Revenue Officer at True Corpus and a powerful voice in the fight against human trafficking. Kim brings a compelling blend of industry expertise, advocacy, and creativity to the conversation—from her leadership in background screening to founding A New Life International, a nonprofit supporting trafficking survivors.We explore how Kim’s professional journey intersected with her passion for justice, including her work on task forces, efforts to help survivors expunge criminal records, and why human trafficking awareness remains central to her mission. Beyond her advocacy, Kim opens up about her creative side—from performing in musicals to writing children’s books and directing plays—showing that leadership takes many forms.In this episode, you’ll learn:How background screening professionals can play a role in combating human traffickingThe origin story and mission behind A New Life InternationalWhat it’s like to uncover a major fraud case and what it taught Kim about diligenceHow creativity and compassion fuel her leadership in and beyond the industryThe value of mentorship, community, and staying rooted in purposeThis episode is for you if:You’re in background screening and want to connect your work to a greater missionYou’re curious about how industry leaders contribute to anti-trafficking advocacyYou value stories that blend business insight with personal passionYou’re new to the industry and looking for inspiration on how to make a meaningful impactConnect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailIn this episode of Behind the Screens, I sit down with Mike Coffey, founder of Imperative, host of the Good Morning HR podcast, and a familiar force in the background screening world. If you think you know Mike—think again. From his early days managing chinchillas and tearing up carpet with P90X, to founding one of the industry’s most meticulous and high-touch screening firms, Mike’s story is as entertaining as it is inspiring.We cover his HR roots, the philosophy behind his screening approach, and why investing in relationships—whether with clients, employees, or regulators—has always been at the core of his business. Mike also opens up about his yoga journey, family, and the story behind Concerned CRAs—a movement that challenged the industry to raise its standards.Whether you’re new to background screening or a seasoned professional, Mike’s mix of humor, honesty, and hard-earned insight makes this one of our most engaging conversations yet.🔹 Key Takeaways:Do It the Hard Way—Because It’s Worth It: Mike shares why being thorough, detailed, and client-first isn’t the easy path—but it’s the right one.From HR to Screening Pioneer: His deep HR roots shaped how he built Imperative—and why he still thinks like a practitioner first.Podcasting with Purpose: Good Morning HR became a post-COVID passion project that’s now helped over 275,000 listeners—and counting.Values Drive Everything: From quoting Seneca to prioritizing “earned appreciation,” Mike shows how values shape decisions at every level.Invest in Your Industry: Whether it’s PBSA, Concerned CRAs, or mentoring the next generation, Mike shows that advocacy, standards, and service matter.🎧 Episode 55 is now streaming. If you enjoyed this conversation, share it with a colleague, leave a review, and subscribe for more stories from behind the scenes of background screening.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan Mail"If you're going to call yourself an expert, make sure you are one."In this episode of Behind the Screens, I sit down with Mary Poquette, a pioneer in the background screening industry, co-chair of PBSA in its earliest years, and recipient of the Mike Sankey Lifetime Achievement Award. What follows is a rich, funny, and deeply insightful conversation that traces Mary’s journey from a high school teacher and word processor trainer to one of the most respected compliance leaders in screening.We talk about her early days with Verifications Inc., building a team from 10 to over 300 employees, and how she turned compliance into her calling. Mary opens up about the lessons that shaped her—from shredders and streakers to strategy and mentorship—and shares the powerful, practical advice she gives to newcomers today.From her volunteer work post-retirement to her memories of South Africa and Minnesota winters, this episode captures what it truly means to lead with integrity, humility, and humor.Key Takeaways:Start Small, Think Big: Mary joined a screening firm as its 10th employee and helped scale it to 300—proving the power of good people, strong systems, and a little bit of risk.Don’t Pretend to Know—Learn It: A misstep with the FCRA taught Mary a lifelong lesson about preparation and owning your expertise.Leadership Means Letting Go: As the company grew, Mary handed off departments but held onto compliance—her passion and strength.PBSA Built Her Up—and She Gave Back: From helping craft the first accreditation standards to mentoring future leaders, Mary’s PBSA journey is a model of service and growth.Listen, Prepare, and Keep Your Promises: These three principles guided her through every challenge and remain her lasting advice for industry newcomers.🎧 Episode 54 is live now. If Mary’s story inspired you, please share it with a colleague or friend in the industry—and don’t forget to subscribe, review, and repost to keep these conversations going.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailShe sold beepers from a car trunk—and now she shapes the future of background screening law. This is Kellie O’Shea’s journey.In this unforgettable episode, I sit down with Kellie O’Shea, General Counsel at Creative Services, Inc. (CSI) and PBSA Board Member, to talk about hustle, heart, and the “it depends” moments that make up life as a background screening pro.We talk grit, growth, and the unique path Kellie carved—balancing law school, a full-time job, and an unwavering belief in the mission of background screening. This one’s full of personal anecdotes, real-life advice, and yes… a healthy dose of humor (and a meat raffle or two).Whether you’re a veteran in the field or someone just stepping into the screening space, Kellie’s story reminds us why what we do matters—deeply.🔑 Key Takeaways From This Episode:The Purpose Behind the Process Kellie shares why background screening is more than a job—it’s a mission to help companies make better, safer decisions for society.From Beepers to Legal Briefs Her unconventional career path, including selling pagers and returning to the industry as a “boomerang,” offers inspiration for anyone finding their way.“It Depends” Isn’t a Cop-Out—It’s a Legal Lens Hear how Kellie embraced the complexity of compliance and now leads with a blend of risk analysis and practical empathy.What It Means to Serve on the PBSA Board From shaping legislation on Capitol Hill to learning from industry giants like Judy Gootkind, Kellie’s journey is a masterclass in leadership through service.Life Beyond the ScreensWhether it’s boating on Lake Massapoag or conquering a fear of flying to visit Dubai, Kellie reminds us that balance, humor, and community matter just as much as policy and process.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailIn this engaging episode of Behind the Screens: Conversations with Background Screening Pros, I sit down with Carl Cogdill—longtime industry veteran, founder of Astute Public Records, and one of the sharpest minds in the business. From his beginnings with dreams of becoming a Maryland State Trooper to his unexpected journey into the background screening world, Carl shares how every twist and turn led to building a company focused on accuracy, efficiency, and trust.We dive into his leadership philosophy, his personal evolution from introvert to public speaker (thank you, Toastmasters!), and why “you are the product” is the best career advice he’s ever received. Carl also discusses the value of PBSA, his passion for mentoring, and what it means to build something lasting—alongside his son, Chance.Plus, you won’t want to miss the story of how Carl once stood up to the Secret Service to protect the Star-Spangled Banner. Yes, really.This is an episode filled with humility, wisdom, and heart. Whether you're new to the industry or a seasoned pro, Carl's insights are not to be missed.🎧 Listen wherever you get your podcasts or watch the episode on YouTube. 🔁 If you liked this episode, share it on LinkedIn, tag a colleague, and leave us a rating—it helps others discover the show!Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailIn this episode of Behind the Screens, I sit down with Bianca Lager, a respected strategic growth consultant, former CEO, and longtime thought leader in social media screening. Bianca takes us through her fascinating career—from building one of the first social media background screening companies to becoming a LinkedIn Learning instructor and trusted advisor for companies navigating change.We dig into the real-world challenges of executive leadership, strategic planning, and team development—especially when stakes are high and time is short. Bianca shares actionable insights on how to approach growth with clarity, structure, and empathy. She also opens up about her personal journey, including raising two boys as an “autism mom,” finding joy at Comic-Con, and cultivating psychological safety in both business and life.Whether you’re a seasoned leader or just finding your voice in the industry, this episode is packed with thoughtful guidance, warm stories, and a reminder that strategy is as much about people as it is about planning.Pro Conversation You don’t want to miss!Start with Structure: Bianca explains why a clear strategic framework helps companies scale smarter—and leaders sleep better.Psychological Safety Matters: High-performing teams thrive where people feel safe to speak honestly and grow without fear.Learn to Listen: Active listening isn’t a soft skill—it’s a leadership essential.From Social Intelligence to Strategic Insight: Bianca reflects on leading the first social media screening firm and how those lessons apply today.Balance is Real (and Hard): Juggling business, mentorship, parenting, and personal passions requires boundaries, grace, and humor.Be sure to follow or subscribe to Behind the Screens for more conversations with the people shaping the background screening industry. If Bianca’s story resonated with you, share this episode with a colleague or leader who values growth, authenticity, and strategy with heart.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailIn this milestone 50th episode of Behind the Screens, I sit down with Melissa Sorenson, Executive Director of the Professional Background Screening Association (PBSA), for a candid conversation about the past, present, and future of our industry.Melissa opens up about her journey from law school to leading PBSA through some of its biggest transformations—like going from a U.S.-focused group (NAPBS) to a truly global organization. We talk about what it takes to grow an international association, how volunteers shape the community, and why people—not just technology—remain the heartbeat of background screening.She also shares what it’s like running a global operation from her home office in Minnesota, her most influential mentors, and the proudest risk she’s ever taken.Key Takeaways:Melissa’s path from in-house compliance to Executive Director of PBSA.Why PBSA’s shift to a global focus was a defining moment—and how it happened.The importance of mentorship, leadership, and taking calculated risks.What it’s really like to plan international conferences and support a global community.How anyone in the industry—at any level—can get involved and grow their career through PBSA.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailBefore databases were a click away, Steve Brownstein was already connecting the dots.In this episode of Behind the Screens, I’m joined by Steve Brownstein—a true pioneer whose work helped shape the background screening industry as we know it. From manual county searches to international screening strategies, Steve’s story is one of relentless innovation, curiosity, and community-building.We talk about how he launched county search networks, expanded background checks globally, and created The Background Investigator, one of the first publications dedicated to our field. Steve also opens up about his adventures beyond the industry—promoting concerts in the South Pacific, boxing with Chicago Golden Gloves, and the deep family values that drive his work.This episode isn’t just about the past—it’s a masterclass in how passion, problem-solving, and a bit of entrepreneurial courage can transform an entire industry.Pro Conversation You don’t want to miss!Manual to Global: Steve began with on-the-ground county searches and went on to create international background check networks.Industry Infrastructure Builder: He founded some of the first industry conferences and publications, creating critical platforms for education and connection.A Life Beyond Screening: From concert promotion in Saipan to boxing rings in Chicago, Steve shares the experiences that shaped his entrepreneurial mindset.Mentorship Matters: He credits industry mentors and candid advice as essential fuel for his long-standing career.Legacy of Passion: Through decades of change, Steve’s excitement for background screening hasn’t wavered—it's what still gets him up in the morning.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailIn this episode of Behind the Screens, I sit down with Alice Quinones, a dual-qualified attorney in France and the U.S., who’s helping shape the future of privacy and compliance in the background screening world.We discuss Alice’s cross-continental legal education, her journey from Deloitte to building her own firm, and how she views the screening industry as both a legal playground and a space to protect people. From leading PBSA Europe to building practical compliance frameworks, Alice brings both depth and clarity to a complex space.If you’re in HR, compliance, or just curious about how background checks intersect with global law, this episode is a must-listen.Pro Conversation You don’t want to miss!Compliance should be proactive, not reactive.The EU’s screening laws require creative legal problem-solving.Purpose-driven work sustains long-term careers.PBSA involvement accelerates professional growth.Even small changes in mindset can shift entire industry practices.If you enjoyed this conversation with Alice, don’t forget to follow or subscribe to "Behind the Screens" for more stories from the people shaping the background screening industry. Share this episode with a colleague who cares about doing screening the right way.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat do background screening, the Indian Army, and vinyl records have in common? On the surface, nothing—until you meet Chetan Desai. From serving in the military and as a mountaineer to founding one of India’s first background screening firms, Chetan’s story is proof that discipline, curiosity, and just a little obsession (with both compliance and perfect sound systems) can take you far.Today, he’s not only building SecureSearch but also shaping the global industry through PBSA leadership. This is a conversation that mixes grit with humor, lessons with laughter—and maybe a few speaker upgrades along the way.Pro Conversation You don’t want to miss!1. Early Life and Military Discipline2. Founding SecureSearch and Industry Beginnings3. Global Perspectives and PBSA Leadership4. Life Beyond Screening: Music, Mountains, and MentorshipChetan Desai’s journey—from the Army to background screening boardrooms—shows us that leadership is forged through discipline, curiosity, and the courage to try something new. His story is both a masterclass in resilience and a reminder that passion, whether for music, mountains, or mentorship, fuels long-term success.If you enjoyed today’s episode, don’t forget to rate, follow, and review the podcast—your support helps us share more stories from the people shaping our industry. And of course, stay tuned for more Behind the Screens conversations.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailThink carrying the PBSA gavel is all formality and boardrooms? Think again. When three Chairs sit down together, you get a mix of wisdom, war stories, and a few moments that prove even industry leaders don’t take themselves too seriously.In this episode, I bring together Tim Gordon, Chad Ascar, and Scott Maloney—the current chair, the immediate past chair, and the chair before the past chair—for a candid conversation about leadership, resilience, and the future of background screening. From their unlikely paths into this industry to the proud moments that defined their tenures, this discussion reveals not just the challenges of leading a global association but also the friendships, community, and humor that sustain it. If you’ve ever wondered what it really takes to sit in the PBSA chair, this is the episode you don’t want to miss.Pro Conversation You don’t want to miss!1. Early Paths into Background Screening2. Why We Stay: Purpose and People3. Lessons Learned Along the Way4. Leading at PBSA: The Weight of the GavelIf today’s conversation made you laugh, think, or nod along, do us a favor—hit follow, leave a quick review, and share this episode with a colleague. It’s the best way to keep these important stories alive and growing.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat if the very foundations of background screening—the databases, the processes, the standards—were shaped by someone who once started out answering phones as a young mom just trying to make it work? That’s the story of Catherine Aldrich Brame. From building the first national criminal databases at CDB Infotech, to scaling Accurate and HireRight, to co-founding Five Diamond Screening, Cath has been at the heart of every major leap in our industry. She’s also one of the original board members of PBSA, guiding accreditation that still defines us today. Cath’s journey proves that resilience, vision, and a relentless work ethic don’t just build careers—they build industries.Pro Conversation You don’t want to miss!1. From Customer Service Rep to Industry Builder2. Scaling Accurate and HireRight: Lessons in Growth3. Building Five Diamond Screening & Shaping Accreditation4. Leadership, Mentorship, and Service Beyond ScreeningCatherine’s story reminds us that leadership isn’t about titles—it’s about impact. From her first role answering phones to shaping accreditation and mentoring leaders, she has proven that one person can truly help build an industry. Her story is a blueprint for resilience, innovation, and service.If you enjoyed this episode, don’t forget to rate, review, and follow the podcast so you never miss an inspiring story. And as always, share it with someone in your network who could use a little inspiration from one of the trailblazers of background screening.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat does leadership look like when it’s built on resilience, curiosity, and an unwavering belief in people? For Susie Thomson, it looks like a career that has taken her from the ground floor of her family business to the top ranks of global background screening. She helped create Security Watchdog, guided its growth through acquisition, and today leads as COO of Matrix while shaping the global future of screening through PBSA. Now on track to become the first European Chair of PBSA, Susie’s story shows us how embracing change and empowering others can leave a lasting mark on an entire industry.Pro Conversation You don’t want to miss!Early Career and Building Security WatchdogLeadership Lessons and GrowthPBSA and Global PerspectiveLife Beyond ScreeningSusie’s journey shows us that leadership is built on trust, humility, and the courage to embrace change. Whether it’s guiding a company through acquisition, stepping into global leadership with PBSA, or mentoring the next generation, her story is a powerful reminder that background screening isn’t just about compliance—it’s about people.If you enjoyed this episode, don’t forget to rate, follow, and review the podcast. It helps us bring more inspiring conversations with leaders like Susie Thomson to the community.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat happens when you take four professionals from different corners of the background screening industry—each with unique expertise, bold ideas, and a willingness to shake things up—and put them together on one stage? You get disruption. In this special episode, I sit down with Andrew Cashman, Tressa Fullard, Kevin Horval, and Oakley Smith—four innovators who came together at PBSA Mid-Year to challenge the status quo and reimagine the future of screening. From rethinking applicant-driven data to reinventing occupational medicine and vendor processes, these “Disruptors” prove that progress starts with daring to ask: what if? This conversation might just change the way you think about background screening forever.Pro Conversation You don’t want to miss!1. Meet the Disruptors2. Disruptive Ideas that Challenge the Norm3. Lessons Learned & Career Milestones4. Beyond Screening: People, Passions & PBSA’s RoleThis conversation with the “Disruptors” is more than just talk—it’s proof that the future of background screening belongs to those willing to challenge the norm, ask bold questions, and embrace collaboration. Whether you’re new to the industry or a seasoned veteran, the message is clear: dare to disrupt, get involved, and keep learning.👉 If you enjoyed this episode, please rate, follow, and review the podcast—it helps us reach more people who care about the future of screening.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat if the path you thought would be temporary turned out to be the foundation of a lifelong calling? That’s the story of Bobby Shank. With a degree in finance and even a chapter of life spent in Costa Rica, Bobby never expected that joining his family’s business, Roundstone, would anchor him in the background screening industry for good. What started as “just a job” became a career marked by resilience, vision, and leadership. Along the way, joining PBSA turned out to be the source of invaluable friendships and industry-shaping insights. His story is a reminder that the paths we don’t plan often lead to our greatest impact.Pro Conversation You don’t want to miss!1. From Temporary Stop to Lifelong Career2. The Turning Point: Discovering PBSA3. Challenges, Growth, and Industry Evolution4. Lessons, Leadership, and LegacyBobby Shank’s journey reminds us that what starts as a short-term commitment can grow into a lifelong passion—and sometimes, the things we resist the most turn out to be the most rewarding. If you enjoyed this conversation, please rate, follow, and review Behind the Screens. Your support helps us bring more stories like Bobby’s to the industry leaders who need them most.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailImagine a professional who lives and breathes accuracy, thrives under the weight of compliance, and leads teams through constant industry evolution—then drop her into the challenging arena of public records and high-stakes client expectations. That’s Michelle Leblond, a master at turning complexity into clarity.In this episode, Michelle takes us inside her journey from curious newcomer to trusted industry voice, sharing insights on evolving regulations, client relationships, and building teams that thrive under pressure. Her perspective will make you see background screening not as a behind-the-scenes process, but as a mission-critical force for trust and safety.Pro Conversation You don’t want to miss!The Early Path and First StepsOperational Excellence and Compliance ChallengesIndustry Engagement and LeadershipReflections, Advice, and the Road AheadMichelle Leblond’s story is a powerful reminder that success in background screening isn’t just about keeping up—it’s about setting the pace. From mastering compliance to leading through complexity, her approach proves that precision, adaptability, and vision are the keys to thriving in this industry. Whether you’re a seasoned veteran or just starting your journey, Michelle’s insights offer both inspiration and a practical blueprint for growth.If you enjoyed this episode, please take a moment to rate, follow, and review Behind the Screens on your favorite podcast platform. Your feedback helps us bring more incredible stories and industry wisdom to professionals like you. And of course—share this episode with a colleague who could use a dose of Michelle’s expertise.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailHow does a criminal defense attorney end up transforming the background screening industry? In this special 40th episode, I take a turn in the guest seat to share my unexpected journey—from representing clients in the courtroom to founding Employment Screening Resources and writing one of the earliest FCRA compliance manuals. Along the way, I learned that doing things right isn't just good law—it's good business. If you've ever wondered how passion, persistence, and a little bit of legal curiosity can shape an entire field, this episode pulls back the curtain. This one’s personal—and you won’t want to miss it.Pro Conversation You don’t want to miss!1. Becoming "The Godfather" of Background Screening2. Founding PBSA and Shaping the Field3. From Legal Practice to Industry Leadership4. Personal Reflections, Industry Evolution & What’s NextIf you found this episode insightful, informative, or inspiring, I’d love for you to help spread the word. Rate the podcast, leave a review, and hit that follow button so you never miss an episode, whether you’ve been in the industry for decades or are just dipping your toes in—thanks for being part of the conversation.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat kind of person can turn a local startup into a global standard-setter—navigating legal landscapes, scaling teams, and staying human through it all? That’s the kind of trailblazing journey we explore in this episode. In this episode of Behind the Screens, I had the privilege of sitting down with Summa McCosker, a dynamic force in the background screening world, whose 27-year journey from a tiny retail job in a fishing village to becoming the APAC Chair of PBSA is nothing short of remarkable. We explore her path through startups, global leadership, and the power of saying yes to unexpected opportunities. Summa shares the wins, the failures, the clairvoyant doubts she crushed, and the deep “why” behind her commitment to compliance, education, and global progress. This conversation is a masterclass in resilience, strategic vision, and how passion can turn into purpose—even with two teenage sons, a cat, and a teapot collection in the background. You don’t want to miss this.Pro Conversation You don’t want to miss!1. From Small-Town Start to Global Impact2. Building, Selling, and Scaling with Vision3. Education, Privacy, and PBSA Leadership4. True Crime, Teapots, and Life Beyond ScreeningSumma’s story reminds us that the background screening industry thrives on resilience, curiosity, and community. If you’re just starting out or wondering where this career path can take you—her journey is proof that it can be as rewarding as it is unpredictable.If you enjoyed this episode, please take a moment to rate, follow, and review Behind the Screens. Every review helps us bring these behind-the-scenes conversations to a wider audience. And don’t forget to subscribe so you never miss an episode!Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailCan one person transform background screening by mastering compliance, reshaping operations, championing public access, and still give back through mentorship and public service? Meet the man doing exactly that, and discover how leadership is built one deliberate choice at a time.In this episode, I sit down with someone I’ve known since the earliest days of background screening, a man who has quietly and powerfully helped shape the profession: Curt Schwall. From founding Screening University to leading government relations efforts that gave our industry a voice on Capitol Hill, Curt’s influence runs deep. We dive into his career journey, his passion for education, and the personal principles that have guided his rise. Whether you're a newcomer or a seasoned professional, this episode is filled with wisdom, humor, and hard-won lessons. Trust me, you’re going to want to take notes.Pro Conversation You don’t want to miss!1. Building a Career in Background Screening2. The Vision Behind Screening University3. From Capitol Hill to Industry Advocacy4. Chasing Wow Moments – On and Off the ClockCurt Schwall has never been one to seek the spotlight, but make no mistake, his contributions have helped shape the background screening profession from the ground up. From live education to federal advocacy, he’s a rare combination of strategist, teacher, and trailblazer. If you’ve ever wondered what makes a real leader in our industry, this is the episode to hear.If you enjoyed this episode, please rate, follow, and review "Behind the Screens" wherever you listen to podcasts.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat does it take to shape an entire industry from the inside out—while mastering compliance, leading operations, and serving the public good? It takes vision, grit, and a whole lot of hats—and this episode is proof of exactly that. In this episode, I sit down with Nancy Alt, founder of Tweak the Core, who’s spent decades navigating complex mergers, standing up massive federal contracts like TSA screening, leading PBSA initiatives, and championing consumer protection—all while infusing heart and integrity into everything she does. From clowns to compliance, Nancy’s journey is unlike any other. What she’s learned will not only inspire you—it will change the way you think about leadership, purpose, and the true power of listening.Pro Conversation You don’t want to miss!1. Laying the Groundwork: From Utilities to Screening Consultant2. Growing With the Industry: Saying Yes, Wearing Hats3. Compliance, Accreditation & Advocacy: PBSA and the Power of Process4. Human Moments: Giving Back, Listening, and Loving the WorkNancy Alt is a powerhouse of insight, warmth, and impact—proving that a successful background screening career can be built on a foundation of hard work, learning, and heart. Whether you’re in compliance, operations, legal, or leadership, this episode is packed with lessons that matter.If you found this conversation valuable, please take a moment to rate, follow, and review the podcast wherever you listen.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat do you get when you combine relentless curiosity, unmatched versatility, and a passion for people? You get Dawn Standerwick—a powerhouse in the background screening industry whose career defies simple titles. From onboarding and marketing to compliance and criminal records, she’s worn every hat and rocked them all. In this episode, I sit down with someone who didn’t just adapt to change—she anticipated it, shaped it, and inspired an entire industry to keep up. Dawn shares her journey from newspaper job listings to leading PBSA, her reflections on mentorship and leadership, and even her unexpected second act as a farmer in the mountains of Colorado. Trust me—if you think you’ve heard it all in background screening, you haven’t until you’ve heard from Dawn.Pro Conversation You don’t want to miss!1. Early Industry Roots & Grit2. Reinvention, Regulation & Resilience3. Leadership, Mentorship & PBSA Impact4. Mountains, Meaning & Moving ForwardIf you’re navigating the background screening industry—or looking to lead in any professional setting—this episode is a masterclass in growth, grit, and gratitude. Don’t miss this inspiring conversation with Dawn Standerwick, a true architect of our field.👉 Enjoyed this episode? Don’t forget to rate, follow, and leave a review.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailHow do you transform operations, compliance, and public records into a career you love—and lead others to love it too? Kathleen Nottingham didn’t just find her path in background screening; she built it brick by brick, puzzle by puzzle, from public record researcher to SVP at ScoutLogic and a seat on the PBSA Board of Directors. In this episode, Kathleen shares the behind-the-scenes realities of managing compliance in a rapidly changing industry, the power of internal networking, and why the toughest cases are the most rewarding. Her insights into leadership, mentorship, and managing up are as practical as they are inspiring. If you think background screening is just about data, Kathleen will change your mind—and maybe your approach.Pro Conversation You don’t want to miss!1. From Public Records to the PBSA Board2. Mastering Compliance in an Evolving Industry3. Operations, Leadership, and the Power of Recognition4. Mentorship, PBSA, and Lifelong LearningKathleen Nottingham proves that curiosity, compassion, and continuous learning are a powerful formula for impact. Whether you're leading a team or just getting started in the screening industry, her wisdom is a masterclass in navigating change with heart. If you enjoyed this episode, please rate, follow, and review the podcast on your favorite platform—and don’t forget to connect with us on LinkedIn to join the conversation.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailFrom rural Oklahoma to boardroom strategy sessions—how does one man turn old-school values into modern industry influence?In this episode, I sit down with Larry White—a man whose title should come with the initials GSD (Gets Stuff Done). Larry is the current COO at JDP and has been a leader at some of the most influential names in the industry including ChoicePoint, EBI, and Hound Labs. But what sets Larry apart isn't just his resume—it's his philosophy. Larry believes leadership is about empowering people, celebrating what they do right, and building organizations people want to work for. From the early days of Dun & Bradstreet to navigating acquisitions and leading through transformation, Larry shares hard-earned lessons, the future he sees for our industry, and why he might just be the most competitive Mario Kart player you’ll ever meet. If you care about people, performance, and the pulse of background screening, this is an episode you won’t want to miss.Pro Conversation You don’t want to miss!1. The Dirt Road to COO: Larry’s Origin Story2. Learning, Leading, and Being Let Go3. A Candidate-Centric Philosophy & Industry Evolution4. Mentorship, PBSA, and… Mario Kart?Larry White’s journey, from a dirt road in Oklahoma to an industry leader, encapsulates resilience and people-centered leadership. His transformative career at JDP reflects a commitment to fostering trust, efficiency, and innovation, particularly with AI and technology. Larry’s philosophy—recognizing individuals’ unique motivations and celebrating their contributions—demonstrates his deep understanding of human potential. If Larry’s journey inspired you—or made you chuckle—make sure to follow, rate, and review the podcast. Your support helps us spotlight more industry pros shaping the future of background screening. Stay curious, stay compliant—and see you next time!Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailEver wonder how the perspective of a former FTC insider could reshape your understanding of compliance in background screening?In this episode, I talk with Rebecca Kuehn, who’s journeyed from enforcing federal consumer protection laws at the FTC to guiding companies through the ever-evolving maze of FCRA compliance. With a sharp legal mind and a deep sense of empathy, Becky offers a rare glimpse into the intersection of regulation and real-world impact. This isn’t just a legal story—it’s a lesson in adaptability, clarity, and choosing to lead from wherever you stand. You’ll come away with more than knowledge—you’ll come away inspired. If you want to understand the past, present, and future of background screening, this is the episode to tune into. Trust me—you’ll never look at compliance the same way again.Pro Conversation You don’t want to miss!1. From Toxic Torts to the FTC2. CoreLogic, Dodd-Frank & Data Dilemmas3. Private Practice & Legal Innovation4. Personal Insights, Star Trek & Tap DancingRebecca Kuehn exemplifies leadership in background screening through compliance, innovation, and collaboration. Her dedication to integrity, problem-solving, and mentoring inspires us to embrace challenges with optimism. As industry standards evolve, her advice—to listen, learn, and grow from shared experiences—guides both new and seasoned professionals. If you took something away from this episode—and I know you did—please remember to rate, follow, and review the podcast on your favorite platform. Your feedback helps us keep sharing insights that matter.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat if the unsung architect of your industry was never after the spotlight—just the truth? In this episode of Behind the Screens, I sit down with Larry Henry—the very first lawyer dedicated to background screening compliance under the FCRA, dating back to 1981.Who was defending FCRA compliance before most of us knew what that even meant. From military courtrooms to national legislation, Larry didn’t just witness the evolution of screening law—he helped write it. From defending class action lawsuits to helping found PBSA, Larry’s impact on our industry is both foundational and enduring. You’ll hear how a courtroom warrior with over 2,000 military defense cases under his belt became an irreplaceable pillar in our profession. This conversation isn’t just a walk through history—it’s a playbook on legal grit, industry evolution, and staying true to your mission. If you care about accuracy, compliance, and justice in background screening, this is one episode you can’t afford to miss.Pro Conversation You don’t want to miss!1. From Army Courtrooms to Background Screening Law2. Changing the Law—And an Industry3. Lessons From the Courtroom4. Legacy, Leadership & Life Off the ClockLarry Henry’s story is one of purpose meeting opportunity, and of blazing a trail where none existed before. His journey from courtroom to compliance hall-of-famer is a roadmap for anyone hoping to make a lasting impact in the background screening space. If you took something away from this episode—and I know you did—please remember to rate, follow, and review the podcast on your favorite platform. Your feedback keeps us going and helps others discover the insights that matter. Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailHave you ever met someone who knew what they wanted to do with their life at age 12—and then actually did it? Almost every guest on this podcast has shared how they stumbled into background screening by accident. But not Brittany Bollinger Boyle. While most kids were dreaming about being astronauts or rock stars, Brittany was dreaming about FCRA compliance, data privacy, and the future of background screening. She didn’t inherit a company—she built one. AB Global was born from her own grit, vision, and determinationIn this episode, Brittany shares what it’s like to grow up in the industry, forge her own path, and create something from scratch that reflects her values and ambitions. Her clarity, confidence, and commitment make this an unforgettable conversation. If you’ve ever wondered what it looks like to lead with vision from a young age—this is it.Pro Conversation You don’t want to miss!1. Growing Up in the Industry2. From Criminal Researcher to CEO3. Lessons in Leadership and Legacy4. Life Beyond ScreeningBrittany’s journey from a starry-eyed kid at a PBSA conference to a dynamic industry leader is proof that passion, grit, and community can shape an extraordinary career. Her story is a must-hear for anyone in background screening—or anyone simply trying to find their path with purpose.If you enjoyed this episode, make sure to follow, rate, and review Behind the Screens wherever you get your podcasts. It helps others discover these powerful conversations and supports our growing community of screening professionals.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailMeet Laura Randazzo—a powerhouse professional whose journey from entry-level verification specialist to Chief Operating Officer and national voice in background screening is nothing short of inspiring. In this episode, we trace her path through the rapidly changing landscape of screening technology, regulatory hurdles, and leadership both at Verified First and as a former PBSA chair. Laura opens up about pivotal career moments, including navigating the sudden loss of a mentor, and reveals why “learn, grow, expand” isn’t just a mantra—it’s her playbook. With insight, energy, and genuine warmth, Laura delivers more than just stories—she delivers strategy, perspective, and purpose. If you’re serious about thriving in the screening world, this episode is your roadmap.Pro Conversation You don’t want to miss!1. Getting Started: From Paper Trails to Passion2. Learning the Hard Way: Lessons in Listening and Leadership3. Change is the Constant: Tech, Compliance & the Road Ahead4. Full Circle: PBSA, Personal Growth, and Giving BackIf Laura’s story inspired you, here’s your homework: dig deeper, reach out, and plug into the pulse of this industry. Whether it’s joining a PBSA committee, connecting with a mentor, or just reading one more article, take ownership of your growth.If you enjoyed this episode of Behind the Screens, do us a solid: Hit that Follow button, Leave us a 5-star review, and Share the episode with a colleagueUntil next time, keep learning, growing, and expanding.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailI sat with Derek Hinton for this week’s episode—a pioneer who’s been shaping the screening industry since 1984. From helping launch the first digital driving records to building CRA Zoom and co-authoring the Criminal Records Manual, Derek has played a pivotal role in how compliance, accreditation, and innovation collide. This episode is a rare chance to learn from someone who didn’t just witness the industry evolve—he helped engineer it. Whether you’re a seasoned pro or just finding your footing in this space, Derek’s insights are essential listening.Pro Conversation You don’t want to miss!1. The Building Blocks of CRA Zoom & Accreditation2. Career Highlights & Industry Evolution3. The Smart People Who Shaped the Industry4. Life Beyond Screening & Advice for NewcomersDerek Hinton isn’t just a legacy figure in background screening—he’s a builder, a fixer, and a relentless advocate for doing things right. Whether it’s writing books, coding compliance templates, or dissecting World War II history, Derek brings intellect and humility to everything he touches.If you enjoyed this episode, be sure to rate, review, and follow “Behind the Screens” wherever you get your podcasts.Until next time—this is Les Rosen reminding you to keep asking the hard questions, stay curious, and never be afraid to change your evil ways… one clause at a time.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat happens when a tech-savvy engineer with a passion for mangoes, a background in global consulting, and an MBA from New York turns his attention to building one of the most respected background screening companies in the world? In this episode, I sit down with Sachin Aggarwal, Director at AMS Inform, to explore how a career that started in cosmetics manufacturing and international brand management eventually led him back to India—just in time to take the reins of a family legacy. From building an international supply chain in 21 countries to navigating the complexities of data privacy laws, Sachin’s journey is a testament to the transformative power of perseverance, curiosity, and global perspective. Whether you're a background screening veteran or just starting out, this conversation will leave you inspired and informed. His story isn't just about business—it's about building something with integrity, and passing it on stronger than you found it.Pro Conversation You don’t want to miss!1. From Engineering to Executive – A Global Journey2. Lessons That Shaped a Leader3. Disruption, Data, and the Digital Frontier4. PBSA, Peak Summits & Personal PassionsIf you’ve ever wondered what it takes to scale a background screening company to global heights, this is your blueprint. From climbing business peaks to literal summits, Sachin Aggarwal is the embodiment of global leadership with a local heart.Enjoyed the episode? Don’t forget to rate, follow, and review “Behind the Screens” on your favorite podcast platform. Share it with colleagues, and visit thepbsa.org to learn more or suggest future guests. Let’s keep the conversation going!Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailHow does a guy go from managing concrete budgets in Virginia to shaping international privacy frameworks from Milan to Singapore? The answer lies in one of the most unexpected—and inspiring—career journeys in the background screening industry.In this episode, I talk with the elusive “third amigo” himself—Andy Hellman—a man whose career path looks more like a ball of yarn than a straight line. From his adventures across four continents to his deep expertise in privacy compliance and operational strategy, Andy brings a fascinating, global perspective on what it takes to lead, adapt, and thrive in the screening industry. His insights on leadership, PBSA involvement, and lessons from around the world will change how you think about this profession. If you're looking for global insights, grounded wisdom, and maybe even a laugh or two—this episode is a must-listen. The beer mile story alone is worth it.Pro Conversation You don’t want to miss!1. From Milan to the Screening World: Career Path, Culture Shocks & Consulting2. Leadership Lessons, Global Perspective & Industry Evolution3. Change, Challenges & AI: Where Screening Goes from Here4. From PBSA to Paddleboards: Giving Back & Living FullyIf you enjoyed this episode, please rate, follow, and leave a review on your favorite podcast platform. Your support helps us bring more stories from the pros who are shaping the future of background screening. And if you’re feeling inspired—go sign up for a PBSA committee. You never know where it might lead.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailHave you ever stopped to think about what grit, perseverance, and a little bit of luck it takes to build a background screening business from scratch? Imagine navigating a world of fax machines, colored file folders, and constant tech disruption—all while trying to stay ahead of the curve. In this episode, I sit down with Marc Linchuck to uncover the true behind-the-scenes story of building something that not only survives but thrives in a rapidly changing industry.Pro Conversation You don’t want to miss!1. Marc’s Journey: Building a Background Screening Business from Scratch2. Lessons Learned and Staying in the Industry3. PBSA Accreditation: Why It Matters4. Life Outside Background Screening: Family, Fitness, and FunIf you enjoyed today’s episode and hearing Marc’s incredible journey from mountain biking trails to background screening leadership, make sure to hit subscribe, rate, and review the show. It helps us bring more amazing conversations to you—and trust me, there are many more inspiring stories coming your way. Want to suggest a guest or leave feedback? Head over to our website. Until next time, keep raising the bar!Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat do you get when someone with a passion for art, a mind for science, and a heart for community winds up leading innovation in public safety and background screening? You get someone like Krisy Bucher. In this episode, I sit down with Krisy—Vice President of Portfolio Marketing at Equifax Workforce Solutions—whose journey proves that purpose and profession don’t have to be separate. From shaping Fair Chance Hiring strategies to transforming victim notification systems, Krisy’s work blends compliance, compassion, and creativity in surprising ways. If you’ve ever questioned whether one person can truly make a difference at scale—this conversation will change your mind.Pro Conversation You don’t want to miss!1. From Victim Advocacy to Product Marketing – A Career Rooted in Purpose2. Fair Chance, Clean Slate & Giving Back – Marketing That Moves the Needle3. What Makes Background Screening Quirky (and Kind of Awesome)4. Family, Field Hockey, and Finding Joy Outside the OfficeIf you were inspired by Krisy's journey—her fearless pivot from arts and medicine to marketing and mission—then this episode is one to share. Whether you’re new to background screening or a seasoned veteran, her story reminds us all that passion, purpose, and public service can go hand in hand. If you enjoyed today’s episode, please rate, follow, and leave a review. Your support helps us reach more listeners and bring more real conversations with background screening pros right to your feed.🎧 Until next time, this is Les Rosen, signing off from Behind the Screens.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat does it take to lead in one of the most complex, fast-evolving, and compliance-heavy industries around—while wearing multiple hats and still managing to stay grounded? In this episode, I sit down with my longtime friend and background screening veteran, Vince Pascarella. Vince isn’t just a compliance guru—he’s worn every hat in the business, from general counsel to sales leader to the brains behind custom-built risk mitigation tools. We cover it all: his early days at HR Plus, his journey through industry-defining mergers, and the big ideas that are pushing screening forward. But we also go deeper—into fatherhood, personal reinvention, and the lasting impact of integrity. Vince’s story is equal parts insightful and inspiring, packed with moments that will make you think—and make you laugh. He had his bar results for an hour… and a business card by lunch. Trust me, this is one you’ll want to hear from start to finish.Pro Conversation You don’t want to miss!From Colored Folders to General Counsel — Vince's Entry into ScreeningWearing Every Hat — From Sales to Compliance to TechnologyEvolving With the Industry — Leadership, Innovation & Lessons LearnedReputation, Family, and a Life Outside ScreeningThis episode is a masterclass in how to evolve, lead, and thrive in the background screening industry. Vince Pascarella’s story is a reminder that the most powerful tools in your career aren't just technical expertise—they're trust, teamwork, and relentless curiosity.🎧 If you enjoyed this episode, please take a moment to rate, follow, and leave a review. It helps others discover the show and keeps these great stories coming. Thanks for tuning in to Behind the Screens!Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailHow do you build a background screening program that’s both legally compliant and business-friendly? How do you navigate the ever-evolving landscape of employment law, global screening regulations, and Fair Credit Reporting Act (FCRA) compliance—without slowing down hiring?In this episode, I sit down with Kelly D. (Kubacki) Uebel, General Counsel at Asurint, to discuss the challenges, trends, and best practices shaping the background screening industry today. From multi-jurisdictional compliance hurdles to the impact of AI in hiring, Kelly shares her expertise on how organizations can strike the right balance between risk management and operational efficiency. Plus, we get into her career journey, the mentors who shaped her path, and even some personal passions beyond the legal world. If you’re involved in hiring, compliance, or background screening, this is an episode you won’t want to miss!Pro Conversation You don’t want to miss!The Legal Landscape of Background ScreeningHow Technology is Reshaping Background ScreeningKelly’s Career Journey & Lessons LearnedStriking a Balance Between Compliance & Business NeedsSubscribe to the podcast for more expert insights.Leave a 5-star review—it helps others discover the show!Share this episode with HR, legal, and compliance professionals in your network.Let’s keep the conversation going! What’s your biggest compliance challenge in background screening? Drop a comment or message me on LinkedIn!Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat if the way you’ve always done things is no longer the right way? In a world where compliance, technology, and industry needs are rapidly evolving, drug and occupational health screening is no exception. In this episode, I sit down with Todd Shoulberg, a seasoned expert in the field, to explore the major shifts impacting drug testing today. We cover everything from the role of medical review officers to the impact of new regulations—and even dive into Todd’s personal passion for escape rooms and magic. Whether you're in background screening, HR, or compliance, this conversation will challenge you to rethink how you approach drug testing in a modern workforce.Pro Conversation You don’t want to miss!Todd Shoulberg’s Journey into Drug ScreeningUnderstanding the Drug & Occupational Health Screening ProcessThe Impact of Regulations & Emerging ChallengesBeyond Drug Testing: Fun Facts About Todd ShoulbergIf you found this episode insightful, please take a moment to rate, follow, and review the podcast! Your support helps us continue bringing you industry-leading insights. Share this episode with colleagues who would benefit from Todd’s expertise!Connect with Todd:ClearStar Website: https://www.clearstar.net/ LinkedIn: https://www.linkedin.com/in/toddshoulberg/Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailHow did an HR expert turn into one of the most influential voices in background screening?W. Barry Nixon has seen it all—from corporate HR to pioneering workplace violence prevention and shaping the global background screening industry. In this episode, I sit down with Barry to discuss his unexpected career path, the evolution of background screening, and his work in building one of the industry’s most trusted resources—the PreemploymentDirectory.com. We explore why second-chance hiring is essential, the challenges of international screening, and what the future holds for the industry. Plus, Barry shares personal insights about his early career, his love for storytelling, and how he built a platform that connects CRAs worldwide. This is a must-listen for anyone in the background screening industry!Pro Conversation You don’t want to miss!From HR Leader to Background Screening PioneerBuilding PreemploymentDirectory.com and the Role of Industry MediaSecond-Chance Hiring and the Future of Background ScreeningBarry Nixon’s Life Beyond Background ScreeningEnjoyed This Episode? Here’s How You Can Support Us!Subscribe so you never miss an episode!Leave a review—your feedback helps others discover the show.Share this episode with your network and colleagues.Have guest suggestions? Email us at [email protected]🎙 Thanks for tuning in—see you in the next episode of Behind the Screens!Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

Send us Fan MailWhat does it take to stay ahead in the background screening industry while juggling a passion for music, fly fishing, and skiing?Jason Morris has done it all. From shadowing private investigation cases as a kid to launching one of the most recognized background screening companies, he’s built a career on curiosity, adaptability, and bold decision-making. In this episode, I sit down with Jason to unpack his journey—how he went from tracking down cheating spouses to founding Employer Screen IQ, growing it into a powerhouse, and eventually selling it to Sterling. We dive into the evolution of the background screening industry, the role of PBSA, and the biggest compliance challenges today. Plus, we explore Jason’s life outside of screening—his love for live music, fly fishing, and even managing a jam band. It’s an episode packed with industry insights, business wisdom, and a few wild stories. You won’t want to miss it!Pro Conversation You don’t want to miss!From Private Investigator to Background Screening PioneerBuilding a Business and Navigating Industry ChangesThe Power of PBSA and Industry CollaborationLife Beyond Screening: Music, Fishing, and AdventureIf you loved this conversation, please subscribe, rate, and review the podcast—it helps us bring you more amazing guests and industry insights! Connect with us for future updates and episodes.🔔 Follow for more behind-the-scenes industry insights!Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200