Episode 6: Accidental Careers, Banned Words & Blame-Free Practice

In this episode of the Horton Hangout, Laura shares her unexpected journey into dentistry – a tale of cold bus stops, fish and chips, and an NHS dental practice that kick-started it all. Meanwhile, Leanna tackles a listener's question about confidence in new roles, and the pair dive into the difference between managing and leading a team. Oh – and there’s a very curly surprise in this week’s Confession Corner. In this episode: 🎓 Laura’s honest story of how she stumbled into dental nursing 🚌 Why travel & tourism college didn’t last – and what fish & chips have to do with dentistry 🦷 The doctor who believed in investing in his team – and sent Laura straight to radiography class 🚫 Banned Word: “Just” – and why it has got to go from dental language 🔇 The running commentary at reception that makes things worse (and what to say instead) 📎 Coworker Nickname of the Week 👩‍💼 A listener’s question: “I’ve been offered a new role, but I don’t feel confident” – Leanna and Laura share personal stories and advice on secondments, imposter syndrome and honest leadership 👑 Why real leaders don’t micromanage – and how to stop ruling with an iron fist 🤝 Blame-free culture: why it’s essential for a happy and high-performing team 😬 Confession of the Week: A dental nurse finds a ....... Link to send in your confession Link to send in your question for the Horton Hangout   Links you may find useful Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram