Episode 61 - Shawna Acera (August 2026)

After a month off for our 2026 session of WCMS, we are back at it with a new guest and a unique topic. Our guest is Shawna Acera, who is the Process Excellence Manager at Frontwave CU in Oceanside, CA. While we all want to get better for our members every day, Frontwave has gone so far as to create a position entirely focused on producing improvement across every function and process of the CU. Shawna leverages her experience and certifications in lean six sigma, Scrum master, and CU operations to partner with teammates to map the processes they use every day, and improve them along the way. This helps the entire organization think and act as a unit, going beyond the individual responsibilities of a specific team or title. Little improvements can make a big difference when we are all rowing the same direction. Listen in and learn Frontwave's approach to continuous improvement!Interviewers: Shonna Shearson and Elise SchexnayderProducers: Ryan Kane and Steve SchmidleSupporting Cast: James Wileman, Robert York, Nate Burns, Ryan Olsen, and Jeff Morris