EPISODE · Nov 25, 2025 · 43 MIN
Episode 63 - Talking the power of AI and Humanity in building Customer Experiences with Antti Kangaslahti
from Everybody hates your brand · host Antti Kangaslahti, Rob Voase
In today's episode, we talk to Antti Kangaslahti. Antti is a customer experience expert with over a decade of experience in top London agencies across a breadth of industries, including FMCG, technology, finance, telecoms, aviation, and education. We chat about the role of expectations in customer experience, why signature human experiences still matter in an industry increasingly obsessed with AI, and his philosophy of "maalaisjärki” - practical, no nonsense and no hype countryside intelligence from Finland 🇫🇮 External resources: Finntastico website - CLICK HERE Finntastico LinkedIn profile - CLICK HERE Audio-Visual assets: Imagery: Photo by Matthew Brodeur on Unsplash Music: Hot Thang by Daniel Fridell. CLICK HERE Music: Sick Man's Blues by Eric Crosby. CLICK HERE
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In today's episode, we talk to Antti Kangaslahti. Antti is a customer experience expert with over a decade of experience in top London agencies across a breadth of industries, including FMCG, technology, finance, telecoms, aviation, and education. We chat about the role of expectations in customer experience and the role of humanity in an industry increasingly obsessed with AI.
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Episode 63 - Talking the power of AI and Humanity in building Customer Experiences with Antti Kangaslahti
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