Episode 66: HR leading holistic business impact: Joy Jinghui Xu, CHRO, Manulife Asia

Joy shares her approach to HR and business leadership through the lens of a golden triangle: Purpose, Leadership and Culture, discussing achievements to date as well as work ahead. Joy describes leading HR as a guardian of culture, providing practical examples such as #winningteam and Manulife's Global Day of Reflection & Learning, as well as the principles that underly areas including performance management. Joy also shares the transformation in and compounding impact of employee engagement and customer satisfaction that Manulife has experienced, evidenced by significant jumps in net promotor scores. Joy advocates that we lead holistically; that all HR professionals see themselves as changemakers and are ambitious in driving commercial and social impact for their businesses and society beyond. Here's a snapshot of a few things we talked about: [4:00] A Golden Triangle: Purpose, Leadership and Culture [9:00] Manulife's Global Day of Reflection & Learning [11:10] HR as the guardian of winning culture [19:45] Building equity through a learning culture [25:00] Compounding impact: employee engagement and customer satisfaction [34:00] Holistic impact - being ambitious commercially and socially How HR Leaders Change the World - Live! Have you heard the exciting news?! With huge thanks to you for the 5 star reviews and wonderful feedback you've sent us, we're launching our first one day conference, How HR Leaders Change the World - Live!  As well as learning from inspiring HR Leaders on how your strategic, commercial HR work is also creating change and delivering ESG goals, you'll be able to discuss ideas, challenges, co-create best practice with your peers and... there's more... We're utterly thrilled to announce that our special guest, presenting a galvanising keynote, is the amazing Erin Brockovich!  In her inspiring session you'll hear Erin share her experience and advice on how you too can harness the power of your role to create positive social change. It's on 16th November 2022, at Linklaters, London.  Don't delay - we'll be in a big auditorium, but we know we won't be able to fit everyone that wants to come... so visit our website today to grab your seat before tickets sell out!  It's set to be the most inspiring, changemaking, HR event ever, and we can't wait to see you there!