Episode 7: Tooth Juice Horror & Control

This week, Laura and Leanna are fresh from the ADI Team Congress and full of energy. From co-presenting treatment coordination to discussing the challenges of being a speaker and a parent, this episode is packed with professional insight — and personal honesty. They also dive into a new banned phrase, help a TCO navigate a tricky dentist dynamic, and wrap up with a confession that’s part horror film, part dental drama.   In this episode:  🎤 ADI Team Event recap – what it’s like to co-present live, and how events can be better planned to support working parents and female speakers  💡 Banned Phrase: “When would you like to come in?” — why this seemingly polite question hands all the power to the patient (and ruins your diary)  🗓️ Laura breaks down the right way to lead a conversation at reception, protect the diary flow, and avoid the dreaded mid-block appointment chaos  🦷 Hangout Question: “One of my dentists refuses to treatment plan with me. What do I do?”  🙋‍♀️ Laura shares exactly how to lead a constructive conversation using the 7 Habits framework — and why coming with solutions is key to being heard  💬 Leanna adds insight on emotional reactions, dentist guilt, and building buy-in by showing the true value of collaboration  🌿 Product Spotlight (not an ad!): Tooth Angel — the duo review a new eco-friendly oral care kit sent to them, including breath spray (perfect for lectures) and a travel-ready soft toothbrush  😱 Confession of a Dental Nurse: a mid-treatment horror story with a very unsuspecting patient.  Link to send in your confession Link to send in your question for the Horton Hangout   Links you may find useful Horton Consulting Horton Consulting - About us Laura Horton - Instagram Horton - Facebook Laura Horton - LinkedIn Laura Horton - TikTok Leanna Best - LinkedIn Leanna Best - Instagram