Ep 7 - Who is the customer when it comes to a clinic?

Episode 7Convention says that Patients are the customers. After all, a clinic needs new patients to survive, grow and progress. And that is certainly true. But are Patients the only customers of a Practice? And are they the most IMPORTANT customers? The answer to that is where things get interesting.Ask yourself: What would hurt your Practice more? The loss of a single patient or the loss of a Clinician or GP? The answer is probably the latter. The loss of a good GP is hard to quantify and not easy to replace. It makes sense therefore for Practices to pay attention to Recruitment. And create professional work conditions which keep your primary customer happy. Because at the end of the day, retention is easier and less expensive than recruiting newer Clinicians all the time. But that’s easier said than done.Which is why you need to tune into the podcast to find out more. As always, we ask that you take something out of this podcast and try to implement it in your daily practice. Also don’t forget to comment, like and share. Thanks for listening!.....P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here